Alexandria Florimo
Sydney,NSW
Summary
Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Commander Business
03.2018 - 07.2024
- Scheduled meetings for sales representatives with potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Handled complaints and questions, and re-directed calls to other team members.
Club Attendant
Canterbury Hurlstone Park RSL
01.2015 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
No Degree -
Mackellar Girls Campus
Manly Vale, NSWSkills
- Salesforce CRM
- Positive attitude
- Cold calling
- Client relationship management
- Time management
- Phone etiquette expert
- Attention to detail
- Scheduling appointments
- Customer rapport
- Sales support
- Overcoming objections
- Outbound calling
Timeline
Appointment Setter
Commander Business
03.2018 - 07.2024
Club Attendant
Canterbury Hurlstone Park RSL
01.2015 - 02.2018
No Degree -
Mackellar Girls Campus
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