Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexandria Gravenall

Brisbane,QLD

Summary

Invested Human Services Practitioner dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Child Protection. Respectful and compassionate professional offering 12-year background serving community by providing guidance for clients in need. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate who builds strategic partnerships, advocates for clients, and advance change for communities in need.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Instructor

TACT
10.2023 - Current
  • Field Instructor is the core trainer for the Therapeutic Crisis Intervention (TCI) Train the Trainer and Trainer Update courses nationally.
  • Work in conjunction with both the Allambi Care TACT Learning and Development staff and Residential Childcare Project staff to ensure Allambi Care and Cornell's organisational outcomes are met.
  • Provide guidance, coaching and practical supports to Associate Trainers in relation to their Direct Training.
  • Consultancy/Technical Assistance: Engage in consultancy work and technical assistance with agencies/services on a needs-basis.
  • Provide initial course/system overview information and consultancy to organisations enquiring about TCI

Program and Practice Training Officer

Churches of Christ Care
03.2022 - 10.2023
  • Conduct training needs analysis and develop, co-ordinate and deliver training plans and programs using appropriate delivery modes and adult learning principles.
  • Assist to maintain framework processes and monitor and review programs to ensure compliance with National Law and Regulations, National Quality Standards and Child Protection Act 1999.
  • Co-ordinate the implementation and administration of projects and educational and developmental programs for staff and volunteers.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Analyse and report on the effectiveness of learning and development programs to meet business needs and licensing requirements.
  • Utilise the Learning Management System to create training events, including enrolment, attendance, completion and assessment and support and coordinate with in-service trainers.
  • Provide coaching and mentoring to other Training Officers and in-service trainers.
  • Work collaboratively with communities to keep children and families safe and perform position responsibilities in accordance with the Sanctuary Model of Care framework.

Learning and Development Officer - CYF

Churches of Christ Care
02.2021 - 03.2022
  • Assist to maintain framework processes and monitor and review programs to ensure compliance with National Law and Regulations, National Quality Standards and Child Protection Act 1999.
  • Co-ordinate the implementation and administration of projects and educational and developmental programs for staff and volunteers.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Utilise the Learning Management System to create training events, including enrolment, attendance, completion and assessment and support and coordinate with in-service trainers.
  • Work collaboratively with communities to keep children and families safe and perform position responsibilities in accordance with the Sanctuary Model of Care framework.
  • Provide coaching and mentoring to other Learning and Development Officers - CYF and in-service trainers.

Learning and Development Support Officer

Churches of Christ Care
01.2020 - 02.2021
  • Provided training support to 6 new services opening.
  • Co-ordinate the implementation and administration of projects and educational and developmental programs for staff and volunteers.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Utilise the Learning Management System to create training events, including enrolment, attendance, completion and assessment and support and coordinate with in-service trainers.
  • Work collaboratively with communities to keep children and families safe and perform position responsibilities in accordance with the Sanctuary Model of Care framework.

Fostering Case Worker

Churches of Christ Care
03.2014 - 01.2020
  • Develop and implement a recruitment plan (posters, advertisements, letterbox drops, newsletters, exhibitions and stalls) and follow up leads from enquiries.
  • Recruit, select, screen, interview, assess and train potential specialist foster carers.
  • Complete reassessments of current foster and kinship carers determining the ability of the carer to meet the requirements as outlined in legislation.
  • Monitor and assess carer's ongoing suitability to continue as carers.
  • Support foster carers with child/young person placements.
  • Develop foster carer support plan and identify, address and review carer's education and training needs.
  • Encourage carers to access appropriate intervention services for children and young people.
  • Accept referrals for children and young people to be matched with the appropriate carer.
  • Develop, implement, monitor and evaluate individual care plans for young people placed with specialist foster carers, ensure minutes of care plan meetings are taken and distributed to relevant stakeholders.
  • Work collaboratively with key stakeholders (family members, counsellors, school/teachers, police, health professionals, community support services, child safety officers) through negotiation of an intervention plan to meet the individual needs of the child, young person and their family.
  • Participate in stakeholder meetings as required and assign tasks to most appropriate person.
  • Report harm in accordance with relevant service policy and legislative requirements.
  • Conduct professional assessments consistent with the requirements of legislation (including the Child Protection Act 1999) and referring bodies.
  • Release personal, private or confidential information consistent with the requirements of Churches of Christ Care's processes and the Privacy Act.
  • Provide culturally inclusive services that are accessible to Aboriginal and Torres Strait Islander people and a culturally safe working environment through consultation and engagement with local community, employees and organisations.
  • Apply knowledge and experience to work effectively and sensitively with Aboriginal and Torres Strait Islander staff, children, young people, families and communities to achieve the best possible and sustainable outcomes within a culturally safe environment.
  • Perform position responsibilities in accordance with the Sanctuary Model of Care framework.
  • Provide direct in-home support services to families, including the provision of after hours and ‘on-call' services on a rotational basis or as required.

Residential Youth Worker

Churches Of Christ Care
06.2012 - 03.2014
  • Provide for the daily care needs including planning and implementing activities for young people that are in line with their individual care plan requirements.
  • Carry out household domestic duties as required to maintain a safe, clean and tidy environment.
  • Ensure regular communication with staff and management in relations to resident issues.
  • Administer program records and records and maintain clear concise, and legally defendable documentation in accordance with service policy and as required by the funding body.
  • Actively participate as a team member while supporting the achievement of organisational strategies.
  • Provide a high standard of customer service to all stakeholders and participate in continuous improvement processes for service delivery.
  • Actively commit to and perform work in accordance with quality standards and continuous improvement; identify and communicate improvement opportunities.
  • Adhere to the organisation's policies and procedures; comply with all legislation and regulations affecting the position; adhere to the code of ethics and scope of practice that apply to the profession; take reasonable care to ensure that actions and omissions do not impact on the health and safety of others.
  • Comply with the requirements of applicable service level agreements, and provide information for reports as required; support actions to ensure financial targets are met and, where appropriate, contribute to acquittal and funding agreement requirements and implement corrective action as directed.
  • Support leadership by participating in professional development, performance appraisal processes and feedback

Youth Worker

Goodna Youth Service
12.2011 - 06.2012

Drug and Alcohol Outreach Program

  • Engaging and build rapport with young people
  • Working sensitively with young people of different cultural backgrounds
  • Communicating effectively with stakeholders and key community organisations to meet the needs of clients
  • Write reports and shift overviews
  • Collating statistics
  • Preparing equipment for each shift

Specialist Assisted Accommodation Program (SAAP)

  • Case Management of clients
  • Completing notes on sessions
  • Property Management
  • Property Inspections
  • Responsible for rent collection
  • Sourcing accommodation for other young people

o Emergency Relief Process – Intake, assessment, handing out food vouchers

Education

Bachelor of Human Services -

University of Queensland
Brisbane, QLD

Skills

  • Verbal and Written Communication
  • Training Facilitation
  • Coaching and Mentoring
  • Efficient under Pressure
  • Attention to Detail
  • Crisis Intervention Techniques
  • Client Advocacy
  • Compassionate

Certification

  • Instructor for Therapeutic Crisis Intervention, Cornell University- 2022 - current
  • Professionally Certified Trainer for Therapeutic Crisis Intervention, Cornell University, 2023 - current
  • Facilitator of Bringing Up Great Kids, Australian Childhood Foundation, 2022 - current
  • Facilitator of Tuning into Teens, 2018 - current
  • Facilitator of Circle of Security, 2018 - current

References

Fiona Waites - TCI Portfolio Manager/Lead Instructor

Phone: 0431 676 320

Email: fiona.waites@tacttraining.org.au


Courtney Wootton - Social Worker

Phone: 0418 331 161

Email: courtwootton@outlook.com



Timeline

Field Instructor

TACT
10.2023 - Current

Program and Practice Training Officer

Churches of Christ Care
03.2022 - 10.2023

Learning and Development Officer - CYF

Churches of Christ Care
02.2021 - 03.2022

Learning and Development Support Officer

Churches of Christ Care
01.2020 - 02.2021

Fostering Case Worker

Churches of Christ Care
03.2014 - 01.2020

Residential Youth Worker

Churches Of Christ Care
06.2012 - 03.2014

Youth Worker

Goodna Youth Service
12.2011 - 06.2012
  • Instructor for Therapeutic Crisis Intervention, Cornell University- 2022 - current
  • Professionally Certified Trainer for Therapeutic Crisis Intervention, Cornell University, 2023 - current
  • Facilitator of Bringing Up Great Kids, Australian Childhood Foundation, 2022 - current
  • Facilitator of Tuning into Teens, 2018 - current
  • Facilitator of Circle of Security, 2018 - current

Bachelor of Human Services -

University of Queensland
Alexandria Gravenall