Alexandria Heckenberg
Harrison,ACT
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Qscan Radiology Clinics
01.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed over 60 customer calls per day.
Medical Receptionist
Lumus Imaging
- Adhered to strict guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Administration + Store assistant
Capital country Pools
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and offered assistance with requirements.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Operated POS system to process payments and provide receipts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager
Build a bear
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Online Shopper and Deli Worker
Coles
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Store Person
Target
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Skills
- Customer service
- Appointment Scheduling
- Food Handling
- Demonstrated leadership skills
- Reliable and motivated
- Working with vulnerable people card
- Records Management
- Payment Collection
- Medical Billing
- Proficient in Visage
- Workflow Optimization
- Help Desk Operations
- Desktop Technical Support
References
Can be provide on request
Timeline
Medical Receptionist
Qscan Radiology Clinics
01.2023 - Current
Medical Receptionist
Lumus Imaging
Administration + Store assistant
Capital country Pools
Assistant Manager
Build a bear
Online Shopper and Deli Worker
Coles
Store Person
Target
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