Alexandria Page

• Became best selling agent within 6 months of being in the company.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Used computer systems (Amadeus and Sabre) to create PNR's, book flights and travel itineraries.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

- Provide assistance and advice to visiting tourists

- Provide enthusiastic first (and last) point of contact to passengers

- Provide tourist information and advise of directions

- Managed over 100 customers questions and queries per day.

• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected cash and card payments, processed transactions and updated relevant records.
• Provided assistance to tourists wanting to book tours and day trips
• Managed over 150 customers questions and queries per day.