ALEXANDROS PAPADOPOULOS
Melbourne
Summary
Professional Licensed Security Officer with proven experience in high-risk environments, crowd control, and incident response. Demonstrates strong situational awareness, composure under pressure, and the ability to manage conflict with confidence and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Catto Security
Melbourne
03.2025 - Current
- Crowd control and access management
- High-risk security operations
- Conflict de-escalation and incident handling
- Emergency response and incident reporting
- Situational awareness and risk assessment
- Enforcement of venue policies and procedures
Customer Solutions Specialist
Probe Group
09.2021 - 02.2023
- Managed high-volume customer interactions
- Resolved complex enquiries and complaints
- De-escalated challenging situations
- Used CRM systems to maintain accurate records
Customer Service Representative
Coles
09.2020 - 08.2021
- Delivered customer service in a fast-paced retail environment
- Assisted customers with enquiries and transactions
- Maintained store presentation and stock levels
- Worked effectively within a team
Education
Completed Year 11 -
Kurunjang Secondary College
Skills
- Conflict De-escalation
- Crowd Control & Patron Management
- Situational Awareness
- Access Control & ID Verification
- Incident Response & Report Writing
- Risk Assessment & Threat Detection
- CCTV Monitoring & Surveillance
- Emergency Response Procedures
- Strong Communication & Authority Presence
- Team Coordination
- Aggression Management
- Enforcement of Policies & Procedures
Certification
- Security Licence (VIC)
- Certificate II Security Operations
- First Aid Certificate
- Working With Children Check
- Gaming Employee Licence
Timeline
Security Officer
Catto Security
03.2025 - Current
Customer Solutions Specialist
Probe Group
09.2021 - 02.2023
Customer Service Representative
Coles
09.2020 - 08.2021
Completed Year 11 -
Kurunjang Secondary College