Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ALEXANDROS PAPADOPOULOS

ALEXANDROS PAPADOPOULOS

Melbourne

Summary

Professional Licensed Security Officer with proven experience in high-risk environments, crowd control, and incident response. Demonstrates strong situational awareness, composure under pressure, and the ability to manage conflict with confidence and professionalism.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Catto Security
Melbourne
03.2025 - Current
  • Crowd control and access management
  • High-risk security operations
  • Conflict de-escalation and incident handling
  • Emergency response and incident reporting
  • Situational awareness and risk assessment
  • Enforcement of venue policies and procedures

Customer Solutions Specialist

Probe Group
09.2021 - 02.2023
  • Managed high-volume customer interactions
  • Resolved complex enquiries and complaints
  • De-escalated challenging situations
  • Used CRM systems to maintain accurate records

Customer Service Representative

Coles
09.2020 - 08.2021
  • Delivered customer service in a fast-paced retail environment
  • Assisted customers with enquiries and transactions
  • Maintained store presentation and stock levels
  • Worked effectively within a team

Education

Completed Year 11 -

Kurunjang Secondary College

Skills

  • Conflict De-escalation
  • Crowd Control & Patron Management
  • Situational Awareness
  • Access Control & ID Verification
  • Incident Response & Report Writing
  • Risk Assessment & Threat Detection
  • CCTV Monitoring & Surveillance
  • Emergency Response Procedures
  • Strong Communication & Authority Presence
  • Team Coordination
  • Aggression Management
  • Enforcement of Policies & Procedures

Certification

  • Security Licence (VIC)
  • Certificate II Security Operations
  • First Aid Certificate
  • Working With Children Check
  • Gaming Employee Licence

Timeline

Security Officer

Catto Security
03.2025 - Current

Customer Solutions Specialist

Probe Group
09.2021 - 02.2023

Customer Service Representative

Coles
09.2020 - 08.2021

Completed Year 11 -

Kurunjang Secondary College
ALEXANDROS PAPADOPOULOS