Alex Atacan Kara
Mudgeeraba,Qld
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Very skilled at handling and resolving conflicts professionally.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Rocket Grill House
08.2022 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training.
Senior Security Guard & Crowd Controller
Merit Royal Casino
07.2015 - 07.2020
- Maintained a safe environment for staff and visitors with vigilant surveillance and incident response.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Collaborated with fellow security personnel to maintain high levels of vigilance and threat deterrence at all times.
- Responded effectively to emergencies, providing first aid assistance when necessary until medical professionals arrived on scene.
- Provided exceptional customer service while enforcing established rules, ensuring a positive experience for guests while preserving their safety.
Security Guard & Crowd Controller
Jupiters Casino
06.2011 - 08.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Manager
Club Odeon Crown Casino
03.2005 - 02.2010
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Responded swiftly to security incidents and effectively resolved security issues.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
Real Estate Agent
First National Real Estate
01.2001 - 11.2004
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Developed strong relationships with mortgage brokers, and other professionals to streamline the home buying process for clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Warehouse Storeman
Dandenong Packaging
03.1998 - 03.2000
- Reduced order processing time with accurate picking, packing, and shipping of customer orders.
- Optimized storage space utilization by strategically organizing products according to size and demand.
- Assisted in reducing product damage with careful handling and appropriate packaging techniques during shipment preparation.
Education
Certificate II in Security Operations
Regal Security
Queensland07.2023
Real Estate Agent's Representative Certificate
Victoria University
Melbourne, VIC11.2000
Certificate III in Security Guard & Crowd Control
R & R Security
Melbourne, VIC1997
Skills
- Staff Management
- First Aid Certified
- Security Camera Monitoring
- Reliability
- Patrolling
- Security Procedures Knowledge
- CCTV Monitoring
- Staff Scheduling
- Customer Service
- Organizational Skills
- ID Verification
- Security Equipment Operation
- Decision Making
- Incident Reporting
- Critical Thinking
Timeline
Restaurant Manager
Rocket Grill House
08.2022 - 09.2023
Senior Security Guard & Crowd Controller
Merit Royal Casino
07.2015 - 07.2020
Security Guard & Crowd Controller
Jupiters Casino
06.2011 - 08.2014
Security Manager
Club Odeon Crown Casino
03.2005 - 02.2010
Real Estate Agent
First National Real Estate
01.2001 - 11.2004
Warehouse Storeman
Dandenong Packaging
03.1998 - 03.2000
Certificate II in Security Operations
Regal Security
Real Estate Agent's Representative Certificate
Victoria University
Certificate III in Security Guard & Crowd Control
R & R Security
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