Alexcea Apostolakis

-Work closely with the E-commerce Manager to refine shipping strategies and packaging solutions, ensuring cost-effective, fast, and secure order delivery.
- Use Shopify to monitor and manage stock arrivals and order dispatch procedures to guarantee timely, error-free fulfillment of online customer orders.

- Oversee daily retail and studio operations with a focus on inventory control, order fulfillment, and visually consistent store presentation, supporting seamless e-commerce integration.
-Coordinate procurement and administrative functions, maintaining organized workflows and supporting smooth e-commerce operations and back-end efficiency.

- Proficient in Shopify for managing product listings, processing orders, updating stock levels, and monitoring customer interactions.

- Delivered high-quality online customer support via email and live chat, resolving product and order-related enquiries promptly and professionally to enhance the digital shopping experience.
- Used Shopify and Microsoft Office tools to track and report on online sales performance, helping inform inventory decisions and marketing strategies.
-Built strong rapport with a diverse customer base across multiple channels, showcasing excellent communication and customer service skills.

- Contributed to pitch meetings, supporting the acquisition of new clients and projects.

- Managed and updated contact lists, maintaining strong relationships with clients, media, and industry professionals.

- Created compelling copy for high-profile clients, including Dyson and Sony, to effectively communicate brand messages.

- Assisted in organizing brand events and liaised with influencers to enhance branded content.