Alex Goody
Bundamba,QLD
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Costco
09.2023 - Current
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Streamlined roster management by implementing a digital tracking system.
- Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
Security Officer
Asset Protection Systems PTY.Ltd
08.2020 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Armoured Truck Driver
Prosegur
09.2020 - 08.2023
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Maintained safety and security of armoured vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
Security Officer
CAP Security Services
09.2020 - 01.2022
- Perform multiple roles across large events including captain and team leader duties.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
MSS Security
06.2020 - 09.2020
- Providing security service in a high-risk static environment.
- Wrote daily reports and maintained logs of inmate activities and behaviours.
- Built solid relationships with staff and residents to keep institution safe and secure.
Food and Beverage Attendant
W Brisbane
05.2018 - 09.2020
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Waiter
Tartufo Restaurant
12.2017 - 05.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Banquet Attendant
Sheraton Grand Mirage Gold Coast
09.2016 - 12.2017
- Delivered food to guest tables with timeliness and efficiency.
- Assisted customers with information regarding menu offerings and nutrition information.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Apprentice Chef
Mercure Gold Coast
12.2012 - 08.2016
- Set up food stations by following chef's orders.
- Maintained well-organized mise en place to keep work consistent.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
Crew Member
McDonald's
08.2011 - 08.2014
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Education
Certificate III - Certificate III In Security Operations
Asset Training Australia
Gold Coast, QLD12.2019
Certificate III - Certificate III In Commercial Cookery
Icon Training
Gold Coast, QLD01.2016
High School Diploma -
Merrimac State High School
Mermaid Waters, QLD11.2014
Skills
- Policy Development
- Critical Thinking
- CCTV Systems
- Supervision and Leadership
- Product Knowledge
- Complaint Resolution
- Conflict Mediation
- Teamwork and Collaboration
- Time Management
Licenses
- Firearms Licence CAT A/B/H Security Guard.
- HLTAID014 - Provide Advanced First Aid.
- HLTAID011 - Provide First Aid.
- HLTAID010 - Provide basic emergency life support HLTAID009 - Provide cardiopulmonary resuscitation.
- Heavy Ridged License.
- Responsible Service Of Alcohol Certificate.
References
- Ben Cullen - Benjamin.cullen95@gmail.com
- Enes Sivac - enes_sivac@hotmail.com
Timeline
Front End Supervisor
Costco
09.2023 - Current
Armoured Truck Driver
Prosegur
09.2020 - 08.2023
Security Officer
CAP Security Services
09.2020 - 01.2022
Security Officer
Asset Protection Systems PTY.Ltd
08.2020 - Current
Security Officer
MSS Security
06.2020 - 09.2020
Food and Beverage Attendant
W Brisbane
05.2018 - 09.2020
Waiter
Tartufo Restaurant
12.2017 - 05.2018
Banquet Attendant
Sheraton Grand Mirage Gold Coast
09.2016 - 12.2017
Apprentice Chef
Mercure Gold Coast
12.2012 - 08.2016
Crew Member
McDonald's
08.2011 - 08.2014
Certificate III - Certificate III In Security Operations
Asset Training Australia
Certificate III - Certificate III In Commercial Cookery
Icon Training
High School Diploma -
Merrimac State High School
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