Alex He
Castle Hill,NSW
Summary
Results-driven IT student with success in planning, analysis and implementation of security initiatives. Quick and eager learner ready to engage priorities with an positive attitude.
Strengths in providing comprehensive network design and security frameworks. Demonstrated skill identifying issues and designing proactive solutions for customers.
Overview
2
2
years of professional experience
Work History
Technical Support & Sales Operation Processing
Bosch Security Systems
11.2021 - 10.2023
- Assisted installers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Configured end-user networks for stable connection to Bosch RSC+ Remote Home Alarm App through Static IP Assignment, Port Forwarding & IPV6 enabling & addressing.
- Advised changes in customer network topology in regard to certain sites for further stable connection.
- Provided Access Control mapping to assist in reinforcing physical security for customer sites.
- Translated complex technical issues into digestible language for non-technical end users & provided clarification.
- Promoted efficiency among various departments with resolution of niche technical issues.
- Managed relations with distributor partners and exported back-order reports using SAP ERP.
- Configured and tested new software and hardware to be implemented.
Poker Tournament Director
Crocodile Entertainment
09.2023 - Current
- Coordinated events by reserving and managing player count, determining event budget and organizing venue technical setup and reporting.
- Interpreted and enforced rules for gameplay and addressed customer behaviour or complaint head-on for smooth and professional operation.
- Managed simple flat Excel spreadsheet database for previous contestant recording and individual session finances.
Education
Cyber Security - Computer And Information Systems Security
Macquarie University
Sydney, NSW11.2024
Skills
- User Experience
- Configuring Devices
- Windows 7/8/10 and Unix/Linux based Operating Systems
- Windows Server 2012 R2
- Customer Service Expertise
- Technical Issues Analysis and Problem Solving
- Programming Languages (Java, C, C#, HTML/CSS, JavaScript, Python, SQL)
- LAN and WAN Assessment
- Exceptionally Quick Learner
- Windows Server 2012 R2 Experience
- Microsoft Suite Expertise
Websites
Languages
English
Native or Bilingual
japanese
Limited Working
Timeline
Poker Tournament Director
Crocodile Entertainment
09.2023 - Current
Technical Support & Sales Operation Processing
Bosch Security Systems
11.2021 - 10.2023
Cyber Security - Computer And Information Systems Security
Macquarie University
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