Summary
Overview
Work History
Skills
Timeline
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Alexi Honeyman

Summary

Versatile administration professional with extensive experience in customer service, data management, and Freedom of Information (FOI) processing across government and private sectors. Skilled at interpreting legislation, managing sensitive information, and preparing clear, plain-language communications. Recognised for producing accurate work, building strong relationships with diverse stakeholders, and consistently maintaining high levels of confidentiality and compliance.

Overview

11
11
years of professional experience

Work History

FOI Processor

Allygroup (Contractor for Services Australia)
05.2024 - Current
  • Review FOI requests, verify applicant identity, and assess supporting legal documents such as court orders and powers of attorney.
  • Determine eligibility for information release under the FOI Act, confirming third-party authority for firms and insurers.
  • Order, check, and prepare accurate information for approved requests; draft clear rejection notices when needed.
  • Register and triage new requests, allocating them to the correct teams.
  • Maintain confidentiality, accuracy, and compliance when handling sensitive client data.

Client Services Officer

APIR Systems
01.2024 - 05.2024
  • Verified and processed financial identity codes for wealth management clients.
  • Handled data entry, invoicing, and high-volume email inboxes.
  • Delivered accurate client service, responding to customer queries and maintaining data integrity.

Administration Officer

BGIS Trading as Power Protect
05.2023 - 11.2023
  • Provided administrative support for the installation and maintenance of backup generators and UPS systems, ensuring smooth job scheduling and record keeping.
  • Managed data entry, accounts receivable, and invoicing tasks with a strong focus on accuracy and timely follow-up.
  • Handled customer inquiries and maintained efficient workflows through proactive inbox and document management.

Telephone Agent

Westpac
04.2020 - 04.2023
  • Managed high-volume inbound and outbound calls for one of Australia’s major banks, providing clear, empathetic support to diverse customers.
  • Conducted detailed financial reviews and tailored hardship solutions, including mortgage re-aging during the pandemic, while clearly explaining complex information in plain language.
  • Accurately processed customer data and account updates, ensuring strict compliance with banking policies and privacy requirements.
  • Liaised with internal teams to escalate complex cases and achieve timely resolutions for customers in sensitive situations.

Telephone Agent

Audika
01.2020 - 03.2020
  • Conducted cold-call marketing for hearing clinic appointments.
  • Achieved booking record of four consecutive double appointments.
  • Role concluded due to pandemic closures.

Administration Officer

Win/Win Super Claims
08.2019 - 12.2019
  • Managed client files and updated records to support insurance claims related to superannuation.
  • Liaised with customers, super funds, and other stakeholders to obtain required documentation.
  • Processed high volumes of data entry with a strong focus on accuracy and confidentiality.
  • Handled incoming and outgoing mail, ensuring timely dispersal of correspondence to clients and insurers.

Telephone Agent

Defence Force Recruiting
02.2019 - 04.2019
  • Provided clear enlistment information to potential candidates considering Defence Force careers.
  • Conducted outbound and inbound calls to screen candidates.
  • Booked information sessions and ensured candidates had the required documents for recruitment stages.
  • Maintained accurate records in the recruitment database and followed up on candidate progress.

Scheduling Agent

LMW
10.2018 - 01.2019
  • Scheduled property valuation appointments and coordinated with clients and valuers to confirm bookings.
  • Handled inbound and outbound phone calls and emails to address client queries and reschedule appointments as needed.
  • Maintained up-to-date records and assisted the team with daily workflow management to meet strict turnaround times.

Administration Officer

Department of Education and Child Development
04.2014 - 09.2018
  • Delivered a wide range of administrative support services in a large government department.
  • Managed high-volume data entry, records management, accounts payable, and frontline customer support for schools and families.
  • Liaised with internal stakeholders and external partners to resolve enquiries and maintain up-to-date records.
  • Created and improved office procedures to streamline workflow and ensure compliance with departmental policies.
  • Successfully reorganised and consolidated over 45,000 student files, locating more than 100 missing records and improving data integrity.

Skills

  • Freedom of Information (FOI) processing
  • Data entry and verification
  • Record and document management
  • Research and drafting clear responses
  • Stakeholder liaison (internal and external)
  • Inbox and customer enquiry management
  • Confidentiality and compliance
  • Plain language communication

Timeline

FOI Processor

Allygroup (Contractor for Services Australia)
05.2024 - Current

Client Services Officer

APIR Systems
01.2024 - 05.2024

Administration Officer

BGIS Trading as Power Protect
05.2023 - 11.2023

Telephone Agent

Westpac
04.2020 - 04.2023

Telephone Agent

Audika
01.2020 - 03.2020

Administration Officer

Win/Win Super Claims
08.2019 - 12.2019

Telephone Agent

Defence Force Recruiting
02.2019 - 04.2019

Scheduling Agent

LMW
10.2018 - 01.2019

Administration Officer

Department of Education and Child Development
04.2014 - 09.2018

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Alexi Honeyman