ALEXIA BOND
Summary
Accomplished Lending Manager offering more than six years of expertise in lending and banking policies and procedures. Knowledgeable in problem analysis and resolution and considered an effective relationship building individual.
Overview
10
10
years of professional experience
Work History
Home Finance Manager
Bank Of Melbourne
08.2022 - Current
- Increased loan application approvals by developing strong relationships with clients and providing personalized financial guidance.
- Built rapport with clients through excellent communication skills, resulting in increased referrals and repeated business opportunities.
- Identified potential fraudulent activities within loan applications, safeguarding company assets through vigilant risk assessments.
- Coordinated with real estate agents, accountants and conveyances to streamline closing procedures and enhance overall customer experience.
- Presented various home financing options to customers, tailoring solutions based on individual needs and financial goals.
- Managed the entire loan origination process from application to closing, consistently exceeding customer expectations.
- Delivered exceptional customer service, consistently resolving issues promptly and maintaining high levels of client satisfaction.
- Monitored pipelines to track and log status of loans.
- Processed loan applications and monitored progress from start to finish.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Senior Customer Service Specialist
Bank Of Melbourne
08.2021 - 08.2022
- Maintained excellent communication with clients throughout the top up process, addressing concerns and answering questions promptly.
- Ensured compliance with industry regulations and company policies when processing top up applications.
- Managed multiple loans simultaneously while maintaining high levels of organisation and attention to detail.
- Processed top up applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Customer Service Specialist
Bank Of Melbourne
10.2020 - 08.2021
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Developed and implemented strategies to reduce risk and increase profitability.
Customer Service Advisor
Bank of Melbourne
09.2017 - 09.2020
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Reached out to customers to offer assistance with account and service issues, as well as propose new product choices.
- Ensured compliance with company policies and procedures when interacting with customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Manager
Victoria Station/Kate Hill
08.2013 - 06.2017
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in recruiting, hiring and training of team members.
Education
Pascoe Vale Girls College
12.2012
Skills
- Exceptional Communication, Interpersonal and Problem solving skills
- Extensive Understanding of all Banking Procedures
- Reliable and Attentive to detail
- Experienced working with KPIs and meeting targets
- Resolve Customer Enquiries with Empathy and Efficiency
- Excellent Time Management
- Ability to apply Initiative Skills to help others out
- Responsible for all Tasks Undertaken and Highly Attentive to Detail
References
Available upon request
Timeline
Home Finance Manager
Bank Of Melbourne
08.2022 - Current
Senior Customer Service Specialist
Bank Of Melbourne
08.2021 - 08.2022
Customer Service Specialist
Bank Of Melbourne
10.2020 - 08.2021
Customer Service Advisor
Bank of Melbourne
09.2017 - 09.2020
Store Manager
Victoria Station/Kate Hill
08.2013 - 06.2017
Pascoe Vale Girls College
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