Summary
Overview
Work History
Education
Skills
Placement
Timeline
Generic

Alexia Gargoura

Sans Souci,NSW

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Cafe All Rounder

The Good Filo
06.2023 - Current
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Handled business administration functions such as cash register counting, and supply ordering.

ITC Case Manager

Anglicare - St Saviors
05.2022 - 06.2023
  • Supported young individuals by establishing strong and cooperative connections, safeguarding their continuous safety and promoting overall growth.
  • Provided support and guidance for a caseload of 1:6 youth within intensive therapeutic care homes as well as other ITC step-down alternatives.
  • Strengthened communication and collaboration between carers, workers, and the young person's family and wider network
  • Work in collaboration with the young person, their Care Team and Family and Community Services to achieve the most suitable permanent care option for the young person to provide safe and stable caregiver relationships until they attain adulthood
  • Collaborated effectively with Aboriginal young people, their families, and communities in a manner that respected their cultural values.
  • Participated in ‘After hours’ on call duties.
  • Directed and coordinated daily tasks for youth clients
  • Assisted clients in improving their skills to effectively handle routine activities such as managing a food budget and making rental payments
  • Utilized expertise in clinical and behavioural practices to maintain a safe working environment
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

ITC Youth Worker

Anglicare – St Saviors
05.2021 - 05.2022
  • Demonstrated attention to detail by consistently completing all required reports and documentation for maintaining thorough and accurate case records
  • Effectively promoted growth in mental, emotional, and educational areas by successfully leading various activities
  • Motivated youth clients to engage in group discussions, fostering the development of their own activities and leadership skills.
  • Delivered key emotional support to enhance the well-being of special needs youth
  • Coordinated and attended outside appointments for youth clients, including therapy sessions, medical visits, and social outings.
  • Worked closely with clients to enhance their decision-making abilities and leverage program benefits effectively.
  • Managed daily assignments and activities for youth clientele.
  • Helped clients improve their skill set for successfully managing routine activities like handling a food budget and making rental payments
  • Maintained a safe working environment by utilizing expertise in clinical and behavioural practices
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
  • Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.

Administrative Assistant

First Aid For You
08.2016 - 06.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined administrative tasks such as scheduling, record-keeping, and reporting on trainee outcomes for efficiency purposes.
  • Developed comprehensive first aid course materials to ensure practical understanding and application.
  • Delivered customized training programs for diverse groups, including corporate employees, school staff, and community organizations.
  • Improved emergency response skills of trainees by conducting hands-on first aid training sessions.

Education

Bachelor of Social Work -

Western Sydney University
12.2023

Bachelor of Social work -

University of California East Bay
12.2017

Diploma in social science -

Western Sydney College
02.2016

Skills

  • Excellent oral and written skills
  • Able to creatively problem-solve and facilitate conflict resolution
  • Exceptional organizational and multi-tasking abilities
  • Patience and compassion
  • Excellent interpersonal skills
  • Natural leadership and nurturing skills
  • Assessments and intake interviews
  • Crisis intervention
  • Referrals and Networking
  • Negotiation and collaboration
  • Data Entry
  • Office Administration
  • Computer Skills

Placement

Department of Community and Family Justice (Child Protection - Family Preservation), 02/2022, 06/2022, Conduct home visits and risk assessments with to ensure the house meets safety standards and requirements for the children., Coach and assist families to achieve goals that are child focused and address the safety and well-being of children., Transport children to school and appointments when needed, Ensure documentation and reports are completed and kept up to date., Identify and support families to link with appropriate services, Attend meetings with services Involved with families and children., Attend team meetings

Timeline

Cafe All Rounder

The Good Filo
06.2023 - Current

ITC Case Manager

Anglicare - St Saviors
05.2022 - 06.2023

ITC Youth Worker

Anglicare – St Saviors
05.2021 - 05.2022

Administrative Assistant

First Aid For You
08.2016 - 06.2017

Bachelor of Social Work -

Western Sydney University

Bachelor of Social work -

University of California East Bay

Diploma in social science -

Western Sydney College

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Alexia Gargoura