Alexia Kanaley
Castle Hill,NSW
Summary
Seasoned Store Manager specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques to maximise sales and the customer experience. Overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Workscene
09.2017 - Current
- Responsible for inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Mentored new hires during their onboarding process, to ensure employees are well-equipped to excel in their roles from day one.
- Managed store employees (up to 5 a day) successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by building strong relationships between team members
- Managed cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Liaise with suppliers and customers in satisfactory way in order to complete orders
- Data entry in the form or entering invoices, purchase orders and customer orders
- Managing incoming and calls and emails approximately 30 a day pending time of year.
Step Up Manager
Best And Less
04.2010 - 11.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managing a team of up to 6 people a day
Education
High School Certificate -
Our Lady of Mercy College
Parramatta12.2011
Skills
- Employee Training
- Supply Ordering
- Store Merchandising
- Customer Service Management
- Retail Inventory Management
- POS Systems
- Problem-Solving
- Organised and accurate in data entry
- Cash Handling
- Staff Supervision
- Store Opening and Closing
- Cash Handling
Timeline
Store Manager
Workscene
09.2017 - Current
Step Up Manager
Best And Less
04.2010 - 11.2017
High School Certificate -
Our Lady of Mercy College
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