Alexia Koutroubas
Avondale Heights,Victoria
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Administrative Assistant
CDB Goldair
2023.05 - 2023.10
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Completed Fire Warden Training.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Processing orders, invoices, payments, claims, credits & returns.
- Answered central telephone system and directed calls accordingly.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
2IC Sketchers
Skechers, Workwear
2022.04 - 2023.04
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Processed product returns and assisted customers with other selections
- Updating weekly rosters and wage control
- Motivating the team to achieve optimal results in KPI's and added value targets.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software
- Prepared large cash deposits with zero discrepancies
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed inventory control, cash control and store opening and closing procedures
- Protected store from loss or theft by setting and enforcing clear security policies
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Performance managed employees and implemented strategies to enhance productivity to boost revenue and increase rewards for staff
- Upheld a positive work environment that enhanced the culture.
Concession Manager
Aquila
2021.09 - 2022.06
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Trained and developed new employees for ease of transition into team
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed daily paperwork and computer entry of sales data as established by management
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Organized meetings for up to 5 staff members to discuss upcoming promotions, key strategies and tasks
- Created visual store strategy based on market trends
- Submitted reports to senior management to aid in business decision-making and planning.
Key Holder
David Jones
2019.10 - 2020.06
- Sales - serving/customer orders - locating and ordering stock for customers
- Visual Merchandising - rearranging stock to display sale items and new products
- Training and development of employees to ensure they are up to date with workplace software and protocols
- Ensure daily/weekly/monthly targets are consistently met
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Administrator
ENGIE
2019.05 - 2019.10
- Compose and distribute invoices/purchase orders
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Computerized office activities, maintained customer communications and tracked records through delivery
- Aided colleagues, managers and customers through regular communication and assistance
- Assisted payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Trained new employees
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Sales Assistant
My Beauty Spot
2017.11 - 2019.04
- Unboxing stock
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Stock take/scan count
- Input credit and debit card payments in POS system to complete purchases
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Completed orders and organized product deliveries to meet customer timetables
- Worked independently with minimal supervision
- Set and achieved company defined sales goals
- Prioritized tasks and projects to meet tight deadlines.
Concession Manager
Sheridan kids
2016.07 - 2017.02
- Sales, answering phone calls and resolving customer queries
- Inventoried concession items and performed price/cost analysis
- Stocked and faced concession items
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Maintained effective supply levels by monitoring and reordering stock.
Education
Bachelor of Psychological Studies -
Victoria University
Footscray, VIC07.2025
Certificate IV in Business -
Victoria University
Footscray, VIC11.2016
Skills
- Ability to adapt to new situations and new environments
- Policy and Procedure Adherence
- POS System Operations
- Verbal and Written Communication
- Teamwork and Collaboration
- Excellent client liaison
- Multitasking Strengths
- Customer RMA Management
- Office Administration
- Data Entry
- Invoice Processing
- Appointment Scheduling
Accomplishments
- Recognised by the CEO of Aquila for outstanding customer service and sales skills.
- Attained a certificate for CPR training in 2017
- Attained a working with children’s check
- Worked collaboratively in a team to achieve a high distinction result
- Attained Fire Warden Training at CDB Goldair.
Volunteer & Community Leadership
Volunteered at a Sunday school assisting the teacher undertake classes
Volunteered at a local Swimming school helping with administration work
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Customer Service Administrative Assistant
CDB Goldair
2023.05 - 2023.10
2IC Sketchers
Skechers, Workwear
2022.04 - 2023.04
Concession Manager
Aquila
2021.09 - 2022.06
Key Holder
David Jones
2019.10 - 2020.06
Administrator
ENGIE
2019.05 - 2019.10
Sales Assistant
My Beauty Spot
2017.11 - 2019.04
Concession Manager
Sheridan kids
2016.07 - 2017.02
Bachelor of Psychological Studies -
Victoria University
Certificate IV in Business -
Victoria University
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