Alexia Leondaris

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Performed stocktake monthly.

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted in filling out prescriptions.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Contributed to monthly stocktake.

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Introduced new menu items to add variety and selections and meet customer preferences.

• Responsible for restaurant fit out
• Creating and designing signage and menus.
• Organising suppliers
• Carefully interviewed, selected, trained, and supervised staff.
• Responsible for store grand opening and social media account

.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted health and safety requirements.