Alexia Lianos
Murrumbeena,VIC
Summary
Dynamic professional with proven expertise in customer assistance and POS systems, honed at renowned retailers including Steven Madden. Excelled in team collaboration and complex problem-solving, significantly enhancing customer satisfaction and store efficiency. Demonstrated exceptional multitasking competence and empathy, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Steven Madden
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Assistant
Cotton On Group
04.2022 - 03.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Resolved customer complaints professionally, maintaining a positive brand image.
Crew Member
Mcdonalds
05.2020 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Business - Business
Australian Catholic University
Melbourne, VIC2027
High School Diploma -
Siena College
Camberwell, VIC10.2023
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Flexible schedule availability
- Complex Problem-Solving
- POS Systems
- Team Collaboration Aptitude
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Additional Information
As per request.
Timeline
Retail Sales Associate
Steven Madden
05.2024 - Current
Retail Assistant
Cotton On Group
04.2022 - 03.2024
Crew Member
Mcdonalds
05.2020 - 04.2022
Bachelor of Business - Business
Australian Catholic University
High School Diploma -
Siena College
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