Alexia (Ziqi) Zhou
Hunters Hill,Australia
Summary
Luxury sales professional with 9 years of experience and a proven track record of excellence, including multiple DFS monthly sales champion awards and recognition from La Prairie. I am skilled in delivering high-end, personalized customer experience with strong expertise. Additionally, brings 2 years of accounting experience, proficient in financial reporting, tax compliance, and accounting software (MYOB, Xero). Also has experience in phone-based customer service and Call Centre environments. Bilingual in English and Mandarin, currently pursuing GIA Applied Jewelry Professional certification. Strong in client relationship management, organization, and driving sales performance.
Overview
12
12
years of professional experience
Work History
Beauty Advisor/Counter in Charge
DFS Australia Pty Ltd
Sydney, Australia
11.2018 - Current
- Possess in-depth knowledge of luxury cosmetics, assisting clients in selecting products tailored to their skin type, styling needs, and personal preferences
- Consistently achieved outstanding sales results, earning multiple DFS monthly cosmetics sales champion awards and La Prairie annual recognition
- Analyzed customer preferences and market trends to recommend best-selling products and develop personalized sales strategies, fostering long-term client relationships
- Delivered professional product demonstrations and skincare/styling advice, providing premium after-sales service to attract repeat customers and strengthen brand loyalty
- Ensured compliance with visual merchandising standards while continuously enhancing product knowledge to maintain luxury brand identity and elevate customer experience
Taxation Accountant
Q & T Accountants Pty Ltd
Brisbane, Australia
07.2016 - 06.2018
- Handled client inquiries via phone and email, providing initial tax and accounting guidance, scheduling appointments, and ensuring smooth client engagement, demonstrating previous experience in contact/call centre roles with a focus on service excellence.
- Managed client feedback and resolved queries promptly, coordinating with internal teams, while preparing Business Activity Statements (BAS) and Installment Activity Statements (IAS) within deadlines, showing patience, understanding of customer needs, and strong problem-solving skills.
- Prepared accurate Company and Individual tax returns in compliance with Australian taxation standards.
- Processed monthly payroll and prepared payroll reports using Xero, demonstrating excellent communication, interpersonal, and computer skills.
Beauty Consultant
J & F Beauty Studio
Brisbane, Australia
08.2015 - 06.2016
- Maintained regular client communication via calls and messages, offering personalized product recommendations, addressing customer needs, and resolving inquiries efficiently, highlighting strong communication and interpersonal skills.
- Tracked customer preferences, analyzed sales trends, and contributed to achieving sales targets, demonstrating KPI-focused performance awareness.
- Planned and executed promotional campaigns (e.g., Christmas events), attracting new clients, increasing repeat purchases, and earning recognition as top sales performer.
Part-time Sales Representative
Lock & Lock Pty Ltd
Sydney, Australia
02.2014 - 07.2015
- Managed incoming calls, addressed customer inquiries and concerns, handled complaints, and coordinated appointments to deliver outstanding service and seamless communication.
- Assist potential and existing clients via phone and in-store, providing product knowledge, sales advice, and after-sales support to maintain strong client relationships.
- Execute sales transactions, meet sales targets, and provide tailored solutions based on customer needs to maximize client satisfaction and business growth.
Education
Master of Accounting - Professional
Macquarie University
Sydney, Australia12.2014
Bachelor of Science - Business - Accounting
Jilin University of Finance And Economics
Jilin China06.2011
Skills
- Luxury cosmetics
- Product demonstrations
- Visual merchandising
- Sales strategies
- Client consultations
- Customer relationship management
- Team collaboration
- Upselling and cross selling
References
Chloe Wang, Product Sales Manager, DFS Australia Pty Ltd, wxymary@hotmail.com, 0401759985
Timeline
Beauty Advisor/Counter in Charge
DFS Australia Pty Ltd
11.2018 - Current
Taxation Accountant
Q & T Accountants Pty Ltd
07.2016 - 06.2018
Beauty Consultant
J & F Beauty Studio
08.2015 - 06.2016
Part-time Sales Representative
Lock & Lock Pty Ltd
02.2014 - 07.2015
Master of Accounting - Professional
Macquarie University
Bachelor of Science - Business - Accounting
Jilin University of Finance And Economics