Summary
Overview
Work History
Education
Skills
Timeline
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Alexiou Koutsoudis

Narwee,NSW

Summary

Dynamic and resourceful team leader with a strong focus on aligning daily operations with long-term business goals. Strong at coordinating schedules, managing workflows, and driving team success through strategic planning and clear communication. Known for a superior work ethic, exceptional interpersonal skills, and a positive, solution-oriented mindset. Experienced in developing strategies, providing training, and fostering team collaboration to achieve common goals. Passionate about biology, biomedical science, and computer science, currently pursuing a dual degree in these fields, with a commitment to continuous learning and professional growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shift Runner

Coles Supermarket
04.2024 - Current
  • Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
  • Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
  • Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
  • Achieved consistent on-time task completion by managing staff schedules effectively.
  • Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
  • Maintained a safe and clean working environment by enforcing company policies and procedures.
  • Collaborated with other Shift Runners to share best practices, streamline operations across shifts, and maintain consistency in service delivery.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Service Station Attendant

Ampol Narwee
05.2022 - 04.2024
  • Maintained clean and orderly work station.
  • Facilitated sales of services and goods.
  • Maintained inventory of all saleable items.
  • Pumped gas for guests and took payments.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
  • Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
  • Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
  • Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided exceptional customer service, resulting in repeat business from satisfied patrons.

Team Member

Coles Supermarket
12.2020 - 05.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Bachelor of Information Systems - Computer And Information Sciences

Western Sydney University
Sydney, NSW

Bachelors of Biomedical Science X Computer Science - Biological And Computer Sciences

University of New England
Sydney, NSW

Skills

  • Complex Problem-Solving
  • Sales and Operations
  • Social Perceptiveness
  • Complaint Resolution
  • Customer Service
  • Safe Work Practices
  • Critical Thinking
  • Teamwork and Collaboration
  • People Management
  • Fast Learner
  • Team Collaboration
  • Positive Attitude

Timeline

Shift Runner

Coles Supermarket
04.2024 - Current

Service Station Attendant

Ampol Narwee
05.2022 - 04.2024

Team Member

Coles Supermarket
12.2020 - 05.2022

Bachelor of Information Systems - Computer And Information Sciences

Western Sydney University

Bachelors of Biomedical Science X Computer Science - Biological And Computer Sciences

University of New England

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Alexiou Koutsoudis