Alexis Bilton

Motivated and emotionally intelligent customer service professional with current experience working in a fast-paced call centre environment as a Campaign Specialist and Fundraiser at Raisers Hub. Skilled in managing outbound programs, engaging donors, handling live conversations, dispositioning calls accurately and consistently reaching performance targets. Recently ranked in the top three of a thirty-person team for donor conversion rates, reflecting strong communication skills, goal focus and audience engagement. Brings over six years of experience supporting clients and families across care, education and wellbeing settings. Confident in managing bookings, compliance documentation and team coordination, with excellent accuracy in CRM systems. Known for building rapport quickly, maintaining professionalism under pressure and delivering high-quality client experiences through empathy, active listening and solutions-focused communication.

Joel Arthur, Assistant Director, Harbord OOSH, 0405 837 027, Alexis regularly showcases her great people skills during her daily interactions at the service. Her role focuses on Inclusion Support and children with higher needs, and it is evident her empathy and understanding effectively guide her practice. She has a great rapport with both children and parents and can effectively communicate whenever issues arise. Overall, I would highly rate Alexis's organisation and professionalism… Alexis has been a great asset to our team.

• CRM Systems (including fundraising and booking platforms)
• Microsoft Office and Google Workspace
• Email and phone communication systems
• Digital documentation and compliance tools

Empathetic Communicator
Able to build trust quickly and respond calmly and respectfully in high-pressure or emotionally sensitive situations. Skilled at active listening and tailoring communication to diverse needs and audiences.

Detail-Oriented and Organised
Consistently ensures accuracy across documentation, CRM systems, booking platforms and compliance procedures. Brings a structured and proactive approach to task management and service delivery.

Resilient and Goal-Focused
Performs reliably in fast-paced, target-driven environments. Proven ability to meet KPIs and support others while maintaining high standards of professionalism and care.