Alexis Clerke
Londonderry,NSW
Summary
Highly Driven Production Coordinator with 6 years of experience in scheduling production and monitoring performance. Committed to engaging with employees when planning production and implementing project schedules. Successful in collaborating with managers when reviewing performance metrics to determine inefficiencies and develop new corrective protocols. Experienced in communicating the reasoning for procedural changes to workers and eager to boost morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Production Co Ordinator
Headwear
04.2017 - Current
- Managed internal operational standards and productivity targets.
- Liaised with production manager, suppliers and vendors to support production needs.
- Negotiated with suppliers and vendors for cost-effective transactions.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Established and managed supplier and vendor relationships.
- Evaluated procurement activities and recommended needed improvements.
- Processed purchase orders and invoices in accordance with company procedures.
Sales Associate
The Outdoor Furniture Specialist
11.2012 - 10.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Assistant
The Reject Shop
03.2006 - 06.2010
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Completed physical inventory counts each month.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Analyzed customer feedback to identify areas for improvement.
Education
Certificate 3 - Business Administration - Medical
Western Sydney Institute
Richmond, NSW06.2011
HSC -
Richmond High School
Richmond, NSW12.2008
Skills
- Proficient with Excel & Word
- Problem-solving skills: ability to identify and resolve issues or challenges
- Time-management skills: priorities and complete work within deadlines
- Technological literacy: ability to use and adapt to various technologies and software
- Procurement
- Collections and Invoice Processing
- Employee Timesheet Processing - Payroll Xero
- Attention to detail
- Conflict Resolution
- B2B Sales and Customer Service
Timeline
Production Co Ordinator
Headwear
04.2017 - Current
Sales Associate
The Outdoor Furniture Specialist
11.2012 - 10.2016
Sales Assistant
The Reject Shop
03.2006 - 06.2010
Certificate 3 - Business Administration - Medical
Western Sydney Institute
HSC -
Richmond High School
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