Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ALEXIS COALL

South Morang,Australia
ALEXIS COALL

Summary

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.

Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.

Overview

2
years of professional experience
1
Certification

Work History

Qantas Airways

Cabin Crew Member
08.2023 - Current

Job overview

  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Checked personnel for proper uniforms and safety equipment.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Relayed updates and information to passengers after confirming key details with pilot.

Education

Seda
Melbourne, VIC

High School Diploma
09-2022

University Overview

  • Completed Vocational Education and Training (VET) in: AFL Sporting program
  • Professional Development Studies: AFL
  • Team Member for Montmorency Football Club , 2001 to Current

Skills

  • Radio etiquette
  • Compliance and regulations
  • Reports and documentations
  • Lost and found processes
  • Safety awareness
  • Equipment operation
  • Security measures
  • Training and mentoring
  • Vehicle checklists and audits
  • Food and beverage service
  • Cross-functional coordination
  • Company policy adherence
  • Employee interaction
  • Meeting oversight
  • Passenger assistance
  • Discretion and confidentiality
  • Equipment monitoring
  • Emergency equipment assessment
  • VIP services
  • Emergency procedures
  • Meetings and presentations
  • Team building
  • Special needs assistance
  • Cultural sensitivity
  • Complaint handling
  • Meal service
  • FAA regulations

Certification

  • Victorian Drivers License - 3 years ( Own Car )
  • Current CPR Training - Yearly
  • First Aid Training - Yearly
  • Responsible servicing of Alcohol
  • Certificate 2/3 in sports & Recreation
  • Certificate 3 in Retails
  • Construction Induction card - White card ( Current )

Timeline

Cabin Crew Member

Qantas Airways
08.2023 - Current

Seda

High School Diploma

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ALEXIS COALL