Microsoft Office Suite
Alexis Collins
Melbourne,VIC
Summary
Friendly and motivated service worker with exceptional communication abilities, sales skills and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Barista
Lukumades - West Melbourne
03.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer feedback.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised barista workers to maintain and uphold store policies and optimise staffing patterns.
- Recommended products based on solid understanding of individual customer needs and preferences.
Waitress
Salinger's Café - Great Western
01.2024 - 07.2024
- Pleasantly greeted customers, discussed specials, and took orders.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Kept server areas tidy and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Delicatessen Clerk
Woolworths - Stawell
05.2022 - 01.2024
- Recognised for consistently receiving positive customer feedback, reflecting strong commitment to exceptional service delivery.
- Operated slicing equipment safely and accurately, ensuring consistent product quality while adhering to safety guidelines.
- Provided personalised recommendations to customers on food pairings and menu planning, enhancing customer loyalty.
- Maximised profit margins by monitoring product pricing and implementing cost-effective purchasing strategies.
Waitress
Barney's Bar and Bistro - Pomonal
01.2022 - 06.2022
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Education
Marian College
Ararat, VIC 04.2001 -
Skills
Barista Training
Conflict handling
Active listener
Guest service
POS System Operations
Team Leadership
Barista Training
Certification
Responsible Service of Alcohol (RSA)
Software
Google Operating Systems
Data Analysis and Visualisation
IT Troubleshooting
Web Development
Timeline
Responsible Service of Alcohol (RSA)
06-2024
Lead Barista
Lukumades - West Melbourne
03.2024 - Current
Waitress
Salinger's Café - Great Western
01.2024 - 07.2024
Delicatessen Clerk
Woolworths - Stawell
05.2022 - 01.2024
Waitress
Barney's Bar and Bistro - Pomonal
01.2022 - 06.2022
Marian College
04.2001 -
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