Alexis Collins
Summary
Friendly and motivated service worker with exceptional communication abilities, sales skills and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Team Member
Myer - Melbourne City, VIC
11.2024 - Current
- Greeting customers, assisting with their specific needs in an efficient manner, settling the transaction and making sure they leave more than satisfied.
- Helping with Click and Collect orders, returns and miscellaneous requests at the customer service desk.
- Building company loyalty with customers by delivering pleasant and helpful customer service, as well as signing them up to MYER ONE for great benefits.
- Checking stock display is presented flawlessly, as well as backstock being orderly for peak productivity
Section Waiter
Mr. Miyagi - Windsor, VIC
09.2024 - 12.2024
- Cleaned up and reset tables swiftly after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stocked all waiter stations adequately and frequently, allowing restaurant to run smoother.
- Discussed dietary restrictions, allergies and intolerances with customers, and worked closely with kitchen staff on any substitutions: confirmed the food that was sent to table.
- Worked in sections of up to 40 people at once, making sure all customers were adequately cared for, as well as running multiple functions simultaneously.
Lead Barista
Lukumades - West Melbourne, VIC
03.2024 - 09.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer feedback.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised barista workers to maintain and uphold store policies and optimise staffing patterns.
- Recommended products based on solid understanding of individual customer needs and preferences.
Waitress
Salinger's Café - Great Western, VIC
01.2024 - 07.2024
- Pleasantly greeted customers, discussed specials, and took orders.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Kept server areas tidy and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Delicatessen Clerk
Woolworths - Stawell, VIC
05.2022 - 01.2024
- Recognised for consistently receiving positive customer feedback, reflecting strong commitment to exceptional service delivery.
- Operated slicing equipment safely and accurately, ensuring consistent product quality while adhering to safety guidelines.
- Provided personalised recommendations to customers on food pairings and menu planning, enhancing customer loyalty.
- Maximised profit margins by monitoring product pricing and implementing cost-effective purchasing strategies.
Waitress
Barney's Bar and Bistro - Pomonal, VIC
01.2022 - 06.2022
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Education
Marian College
Skills
Team Leadership
Guest Services
Conflict Management
Active Listening
POS System Operations
Customer Service
Resilience
Certification
Responsible Service of Alcohol (RSA)
Food Handling Certificate
Timeline
Floor Team Member
Myer - Melbourne City, VIC
11.2024 - Current
Section Waiter
Mr. Miyagi - Windsor, VIC
09.2024 - 12.2024
Lead Barista
Lukumades - West Melbourne, VIC
03.2024 - 09.2024
Waitress
Salinger's Café - Great Western, VIC
01.2024 - 07.2024
Delicatessen Clerk
Woolworths - Stawell, VIC
05.2022 - 01.2024
Waitress
Barney's Bar and Bistro - Pomonal, VIC
01.2022 - 06.2022
Marian College
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