ALEXIS CUEVAS
Pyrmont
Summary
Dedicated professional with extensive hands-on experience in industrial automation, electrical installations, and networking. Proficient in PLC programming, SolidWorks design, and digital tools for e-commerce, complemented by a strong foundation in basic IT systems. Known for adaptability and a quick learning curve with new technologies, alongside a passion for solving technical challenges and collaborating within teams. Committed to delivering innovative solutions that enhance operational efficiency and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
BROADBAND SYSTEMS MX
08.2018 - 12.2024
- Implemented satellite telecommunication services and customized network setups, including programming and automation.
- Developed innovative solutions to improve service efficiency and quality.
- Collaborated closely with technical teams to ensure proper operation of automation systems.
- Provided technical support for equipment malfunctions, repairs, and general inquiries.
- Managed basic databases and handled minimal coding for e-commerce and static websites (WordPress, WooCommerce & Shopify).
- Familiar with Salesforce for basic tasks and operations.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Integrated digital store APIs and managed listings on Amazon and e-commerce platforms
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Filed Technician
BROADBAND SYSTEMS MX
01.2017 - 12.2024
- Installed and maintained broadband infrastructure, including antennas, Cat6/Cat6e cabling, patch panels, and PoE equipment in residential, commercial, and industrial environments.
- Configured wireless access points and network hardware, including UniFi, MikroTik, and TP-Link systems, ensuring optimal coverage and Quality of Service (QoS).
- Deployed and managed point-to-point and point-to-multipoint wireless links (5 GHz/2.4 GHz) for long-range connectivity between remote locations.
- Handled setup and administration of Starlink systems.
- Configured IP addressing schemes, DHCP reservations, static IPs, and performed port forwarding and remote access setup (IPv4).
- Troubleshot networking issues (latency, signal loss, packet drops) using tools such as ping, traceroute, and network analysers.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Liaised with US-based ISPs and tech support teams in English to coordinate service activations, resolve outages, and escalate Tier 2 issues.
- Maintained documentation of network layouts, configurations, and maintenance schedules.
- Provided on-site and remote customer support, training users on system usage and basic troubleshooting.
Education
Bachelor of Engineering - Mechatronics - Automatization
UTEZ - MORELOS
Morelos, Mexico01.2022
VET - Artificial Intelligence
GEYSTONE COLLEGE
Sydney, NSW11-2026
Certificate of Technical Studies - Mechatronics
CETIS 12
Morelos, Mexico06-2018
Certificate - English
ILSC Australia
Sydney, NSW06-2025
Skills
- Robot Programming
- Automation system programming
- Automation Engineering
- Solid Works / CAT Design
- Industrial Networking
- Networking
- Hardware installation
- Technical support
- Software configuration
- Electrical & Electronic Work
- Fieldwork & Remote Site Setup
- IT Integration
- Equipment installation
- Diagnostic testing
- Technical analysis
- Wiring installation
- Electrical repairs
- Electrical installation
- Electrical troubleshooting
- Attention to detail
Certification
White Card
Advanced English
Mechanical Design
LANGUAGES
English: Fluent
Spanish: Native
Interests
- DIY and Home Improvement
- Woodwork
- I like working with my hands and fixing things
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Interior Design
- Video Gaming
- Crafting and DIY Projects
- 3D Printing
- Strategy Games
- Surfing
- Blockchain Technology and Cryptocurrency
- Road Trips
- Robotics
- Skiing (Snowboard)
- Music
- Participating in cultural exchange programs and homestays
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Train Travel
- Food Tourism
- Designing and Printing 3D Models
- Drone Piloting
- Coding and Programming
Timeline
IT Technician
BROADBAND SYSTEMS MX
08.2018 - 12.2024
Filed Technician
BROADBAND SYSTEMS MX
01.2017 - 12.2024
Bachelor of Engineering - Mechatronics - Automatization
UTEZ - MORELOS
VET - Artificial Intelligence
GEYSTONE COLLEGE
Certificate of Technical Studies - Mechatronics
CETIS 12
Certificate - English
ILSC Australia
SOFT SKILLS
- Effective communication and teamwork
- Collaborative leadership
- Proactive approach
- Continuous improvement
- Quick problem-solving and attention to detail
- Adaptability
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