Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Alexis Cutler

Strzelecki,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

St Vincent De Paul Society Thrift Stores
Korumburra, VIC
04.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Cleaner

Leongatha Cattery And Bording Kennels
Leongatha, VIC
08.2022 - 09.2022
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Education

No Degree - Primary Schooling

Kingaroy State School
Queensland
04.2001 -

No Degree - Primary School

Korumburra Primary School
Korumburra, VIC
04.2001 -

No Degree - Highschool

Korumburra Secondary College
Korumburra, VIC
04.2001 -

No Degree - Year 10 And Year 11

Virtual Schools Victoria
Online
04.2001 -

Skills

Sales expertise

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Timeline

Cleaner

Leongatha Cattery And Bording Kennels
08.2022 - 09.2022

Customer Service Representative

St Vincent De Paul Society Thrift Stores
04.2020 - Current

No Degree - Primary Schooling

Kingaroy State School
04.2001 -

No Degree - Primary School

Korumburra Primary School
04.2001 -

No Degree - Highschool

Korumburra Secondary College
04.2001 -

No Degree - Year 10 And Year 11

Virtual Schools Victoria
04.2001 -
Alexis Cutler