Alexis Cutler
Strzelecki,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
St Vincent De Paul Society Thrift Stores
Korumburra , VIC
2020.04 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cleaner
Leongatha Cattery And Bording Kennels
Leongatha , VIC
2022.08 - 2022.09
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Education
No Degree - Primary Schooling
Kingaroy State School
Queensland 2001.04 -
No Degree - Primary School
Korumburra Primary School
Korumburra, VIC 2001.04 -
No Degree - Highschool
Korumburra Secondary College
Korumburra, VIC 2001.04 -
No Degree - Year 10 And Year 11
Virtual Schools Victoria
Online 2001.04 -
Skills
Sales expertise
undefinedTimeline
Cleaner
Leongatha Cattery And Bording Kennels
2022.08 - 2022.09
Customer Service Representative
St Vincent De Paul Society Thrift Stores
2020.04 - Current
No Degree - Primary Schooling
Kingaroy State School
2001.04 -
No Degree - Primary School
Korumburra Primary School
2001.04 -
No Degree - Highschool
Korumburra Secondary College
2001.04 -
No Degree - Year 10 And Year 11
Virtual Schools Victoria
2001.04 -
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