Alexis Gaffney
Wollongong
Summary
Knowledgeable and friendly hospitality manager with solid background in managing daily cafe operations and enhancing customer satisfaction. Working with a wide variety of staff, offering training and guidance to ensure a coherent and peaceful workplace. Demonstrated ability in inventory management and staff training, ensuring smooth and consistent operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Manager
Bread Espresso &
06.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper procedures as well as health and safety regulations.
- Work in conjunction with other cafe managers to build a cohesive and positive environment across all 4 businesses.
Cafe Team Leader
Bread Espresso &
02.2023 - 06.2024
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
- Assisted customers with menu selections, providing detailed information about ingredients and preparation methods.
- Managed inventory levels to ensure optimal product availability while minimising waste and reducing costs.
- Boosted team productivity through effective delegation of tasks and communication with staff members.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
- Addressed and resolved customer service issues.
- Oversaw training of more than 25 team members.
Barista
Bread Espresso &
09.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication.
- Listened carefully to customer requests to promote a fun and comfortable environment.
Food and Beverage Manager
The Rose Room Cafe
07.2022 - 09.2022
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Food and Beverage Supervisor
Parklands Resort And Conference Centre
02.2021 - 07.2022
- Delivered in-depth training to other staff in bar, restaurant and cafe preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Cross-trained existing employees to maximise team agility and performance.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organisation's monthly report.
- Coordinated schedules and timelines for events.
- Operated and counted cash register for cash, check and credit card transactions with excellent accuracy levels.
- Led opening and closing procedures and conducted cash control.
- Used PoS and booking systems as well as training other staff on the systems.
Kitchen Hand/Waitress
The Cellar By Gilbert
10.2020 - 02.2021
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean workspaces to maximise productivity and safety.
- Brewed and served coffee, tea and other alcoholic and non-alcoholic drinks according to company standards.
Food and Beverage Attendant
Parklands Resort And Conference Centre
08.2018 - 02.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
Certificate - Food Safety Supervisor
CTA Training Specialists
NSW12-2024
High School Certificate -
Mudgee High School
Mudgee2020
Certificate II - Kitchen Operations
TAFE NSW - Wagga Wagga RTO
Mudgee2020
Skills
- Anticipating Problems
- Supply Ordering and Management
- Menu Pricing and Writing
- Staff Scheduling
- Money Handling
- Customer Satisfaction
- Equipment Maintenance
- POS Inventory System Operation
- Safe Food Handling Practices
- Specialty espresso machine and equipment operations
- Menu Memorisation
- Liquor, Beer and Wine Knowledge
Certification
Responsible Service of Alcohol
Timeline
Cafe Manager
Bread Espresso &
06.2024 - Current
Cafe Team Leader
Bread Espresso &
02.2023 - 06.2024
Barista
Bread Espresso &
09.2022 - 02.2023
Food and Beverage Manager
The Rose Room Cafe
07.2022 - 09.2022
Food and Beverage Supervisor
Parklands Resort And Conference Centre
02.2021 - 07.2022
Kitchen Hand/Waitress
The Cellar By Gilbert
10.2020 - 02.2021
Food and Beverage Attendant
Parklands Resort And Conference Centre
08.2018 - 02.2021
Responsible Service of Alcohol
Certificate - Food Safety Supervisor
CTA Training Specialists
High School Certificate -
Mudgee High School
Certificate II - Kitchen Operations
TAFE NSW - Wagga Wagga RTO
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