Alexis Haley
Newport,VIC
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Boost Juice
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members. Builtuilt strong relationships with customers through positive attitude and attentive responses
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Front of House Staff Member
Atlantic Group
09.2023 - 01.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
Staff Member
Tobacco Superstore
01.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
Front of House Employee
Zinc
10.2023 - 02.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Wait Staff Member
VAPIANO
03.2023 - 07.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Education
Diploma - Beauty Therapy
Ella Bache College
Camberwell, VIC04-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Relationship building
- Team building
- Process improvement
Certification
rsa
white card
traffic management program
first aid cert
Timeline
Staff Member
Tobacco Superstore
01.2024 - 12.2024
Front of House Employee
Zinc
10.2023 - 02.2024
Front of House Staff Member
Atlantic Group
09.2023 - 01.2025
Wait Staff Member
VAPIANO
03.2023 - 07.2023
Team Leader
Boost Juice
10.2022 - Current
rsa
white card
traffic management program
first aid cert
Diploma - Beauty Therapy
Ella Bache College
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