Alexis Karakostas
Summary
Hardworking third-year Monash Criminology student with a strong work ethic and a passion for Victoria's legal system. Meticulous and detail-oriented, with exceptional observational, organisational, and communication skills. Successful in rapidly developing skills, self-teaching, and acquiring novel concepts,
Overview
6
6
years of professional experience
Work History
Care Worker
Prompt Care Healthcare
07.2023 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided the most appropriate level of services for patient well-being.
- Provided home care and domestic assistance.
- Provided personal care services, e.g., showering, dressing assistance, and toileting.
- Assisted clients with other health and wellness activities, e.g., walking and exercises.
- Assisted in transporting clients.
Customer Service Assistant
Billini Shoes
09.2022 - 11.2022
Customer Experience Team Member
Bunnings Warehouse
09.2021 - 09.2022
- Responded to a high volume of incoming calls, utilising listening and communication skills to identify customer problems, needs, and opportunities.
- Cooperated closely with other departments to support the achievement of customer experience outcomes.
- Monitored customer feedback to identify areas for improvement in customer experience.
- Assisted in the merchandising period of the store's opening.
- Acquired a cafe course certificate.
Medical Receptionist
Health Watch Australia
01.2018 - 07.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Enhanced office efficiency by handling 30+ callers per day.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying, and faxing documents.
Customer Experience Manager
McDonald's
07.2018 - 02.2021
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Attended cafe courses and was awarded a barista qualification.
- Awarded the role of Customer Experience Leader in 2020.
- Handled cash drawers and registers.
- Liaise with customers.
- Maintained energy and enthusiasm in a fast-paced environment.
- Collaborated with team members.
- Accepted coaching from management team.
- Worked flexible hours; night, weekend and holiday shifts
Education
Bachelor of Criminology -
Monash University
Clayton, VIC10.2023
Victorian Certificate of Education (VCE) -
Camberwell Anglican Girls Grammar
Canterbury, VIC2020
Skills
Written and verbal communication
Leadership and teamwork
Strong English and language grammar
Time management
Attentive to detail
Adaptable
Team-oriented
Problem-solving
Achievements
- Invited to participate in the Monash Achiever's Leadership Summit.
- Selected to be a general representative of the Monash Criminology Student Association in 2022.
- Awarded for service and management at McDonald's in 2020.
- Scored a 30+ VCE study score in Business Management, Further Mathematics, Studio Arts, and Legal studies.
- Awarded best on-field play in the Yarra Junior Football League in 2018.
- Completed community service at the Rivernile Program.
- Completed house dance, house swimming, house theatre, and house athletics at Camberwell Girls Grammar School.
- Organised successful fundraisers in 2016 and 2018.
- Attended and played at the Worowa Reconciliation Sports Carnival.
- Selected to conduct school tours between 2018 and 2020.
- Participated in Girls Sports Victoria (GSV) each season of secondary school.
Referees
Dr Brian Pliatsios / Practice Principal and General Practitioner at Health Watch Australia
28 Hanover Street, Oakleigh VIC 3166
Email: brian@healthwatch.com.au
Number: +61 407 334 577
Andrew Burnell / Year 12 Coordinator at Camberwell Girls Grammar School
2 Torrington Street, Canterbury VIC 3126
Email: burnella@cggs.vic.edu.au
Number: (03) 8862 4400
Elisabeth Crisara / Billini Store Manager
Melboure Central Cnr La Trobe St &, Swanston St, Melbourne VIC 3000
Email: elisabethcrisara@gmail.com
Number: +61 417 740 742
Damien Laratro / Restaurant Manager at Prahran McDonalds
484 Malvern Road, Prahran VIC 3181
Email: damienlar@hotmail.com
Number: (03) 9510 1656
Timeline
Care Worker
Prompt Care Healthcare
07.2023 - Current
Customer Service Assistant
Billini Shoes
09.2022 - 11.2022
Customer Experience Team Member
Bunnings Warehouse
09.2021 - 09.2022
Customer Experience Manager
McDonald's
07.2018 - 02.2021
Medical Receptionist
Health Watch Australia
01.2018 - 07.2022
Bachelor of Criminology -
Monash University
Victorian Certificate of Education (VCE) -
Camberwell Anglican Girls Grammar
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