Alexis Matevska

Conducted POS Training:

• Spearheaded comprehensive point-of-sale (POS) training in a team, ensuring proficiency in system operation and transaction processing.
• Implemented strategies to streamline the checkout process, resulting in reduced waiting times and improved customer satisfaction.

Provided Exemplary Customer Service:

• Maintained a customer-centric approach, consistently delivering high-quality service and fostering positive customer experiences.
• Addressed customer inquiries, concerns, and product-related questions with a solutions-oriented mindset, resulting in increased customer loyalty.

Consistently Achieved and Exceeded KPIs:

• Exceeded pre-determined Key Performance Indicators (KPIs) related to sales targets, individual performance, and customer satisfaction.
• Implemented sales strategies and upselling techniques, contributing to a notable increase in average transaction values.

Handled Banking Responsibilities:

• Managed daily banking tasks, including cash reconciliation and deposit preparation, ensuring accuracy and compliance with financial procedures.

Executed Effective Visual Merchandising Strategies:

• Applied brand guidelines to ensure consistency in the presentation of merchandise, aligning with the company's visual identity.

Conducted Comprehensive Quality Testing:

• Initiated and conducted rigorous quality testing protocols on various products, ensuring adherence to industry standards and regulatory requirements.
• Utilized advanced testing equipment and methodologies to assess product quality, identifying potential defects and deviations.

Monitored and Maintained Temperature Controls:

• Established and maintained strict temperature controls throughout the production process, safeguarding product integrity and compliance with quality standards.
• Implemented regular checks and calibration of temperature monitoring devices to ensure accuracy and consistency.

Developed and Implemented SOPs/Policies:

• Played a pivotal role in the development and implementation of Standard Operating Procedures (SOPs) and quality control policies.
• Collaborated with cross-functional teams to communicate and train staff on new procedures, ensuring uniform understanding and compliance.

Maintained Document Control Standards:

• Facilitated internal and external audits by maintaining comprehensive records, contributing to a smooth and transparent auditing process.

Facilitated Communication with Suppliers and Clients:

• Addressed quality-related inquiries, provided detailed information, and collaborated on continuous improvement initiatives.

Verified Freight for Approval:

• Collaborated with logistics and freight teams to verify returned items for approval, ensuring compliance with quality standards and customer expectations.
• Conducted detailed inspections to identify any damages or discrepancies, contributing to accurate reporting and resolution.

Organized and Assessed Returned Stock:

• Implemented a structured system for organizing returned stock, ensuring accurate tracking and minimizing discrepancies.

Managed Return Processes:

• Implemented a systematic approach to categorizing and processing returns, reducing turnaround times and improving customer satisfaction.

Efficiently Processed and Fulfilled Orders:

• Demonstrated exceptional proficiency in order processing, efficiently picking and packing items with a high level of accuracy.
• Utilized advanced order fulfillment technologies and systems to expedite the order completion process.

Adhered to Established SOPs:

• Strictly adhered to established Standard Operating Procedures (SOPs) in all aspects of order fulfillment and returns management.

Handled Returns with Precision:

• Managed the returns process with precision, ensuring returned items were appropriately processed, documented and organised.

Completed HAACP Training:

• Successfully completed Hazard Analysis and Critical Control Points (HACCP) training, acquiring in-depth knowledge of food safety principles and practices.
• Applied HACCP principles to systematically identify, assess, and control potential hazards in the food production process.

Implemented Measures to Enhance Product Quality:

• Conducted regular quality inspections and audits to ensure adherence to quality standards and compliance with regulatory requirements.

Identified and Isolated Non-Conforming Items:

• Developed and implemented procedures to identify and isolate non-conforming items promptly during the production process.
• Collaborated with cross-functional teams to address root causes of non-conformities and prevent their recurrence.

Ensured Accuracy in Pack-Out Records:

• Implemented stringent controls to ensure accuracy in pack-out records, contributing to precise tracking and documentation of product quantities.

Executed HACCP Standards:

• Collaborated with the quality control team to ensure that all stages of food production adhered to strict HACCP guidelines.

Conducted Rigorous Product Quality Testing:

• Conducted thorough and rigorous testing of products to assess quality, flavor, and adherence to HelloFresh standards.
• Utilized sensory evaluation and objective testing methods to ensure that only high-quality products reached customers.

Ensured Adherence to Australian Quality Standards:

• Maintained a focus on ensuring that product quality met and exceeded Australian standards, consistently delivering a premium customer experience.

Successfully Reduced Errors and Maintained Product Integrity:

• Implemented process improvements that contributed to a reduction in errors in the production line.

Provided Outstanding Customer Service:

• Delivered exceptional customer service by promptly addressing inquiries, processing orders, and ensuring customer satisfaction.
  
  

Assisted in Production Tasks:

• Played a key role in various aspects of production, contributing to the creation and assembly of high-quality gift hampers.
  
  

Social Media Management:

• Orchestrated and executed the company's social media strategy, encompassing platforms such as Facebook, Twitter, and Instagram.

Administrative Work:

• Executed various administrative tasks, including data entry, document preparation, and maintaining organized records.
• Coordinated office activities to ensure smooth day-to-day operations, contributing to an efficient work environment.

Faxing/Microsoft Office:

• Utilized Microsoft Office tools for various tasks, including document creation, spreadsheet management, and email communication.

Social Media Management:

• Monitored and responded to customer inquiries and feedback on social media channels, enhancing customer satisfaction and loyalty.