Summary
Overview
Work History
Education
Skills
Certification
Gym
Languages
Timeline
Generic

Alexis Ong

Glen Waverley,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress Trainee

D1 Cafe
02.2024 - 05.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Specialized in the preparation of tea, coffee, and latte, maintaining high-quality standards.


Fruit Packer

Plunkett Orchard
03.2023 - 02.2024
  • Enhanced packing efficiency by streamlining fruit selection and sorting processes.
  • Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
  • Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.
  • Increased productivity with the consistent use of high-quality packing materials and equipment.
  • Improved teamwork and collaboration among packers through clear communication and coordination of tasks.

Digital Marketing Campaign Consultant (Hong Kong)

TDCX
02.2022 - 10.2022
  • Oversee and optimize various components of AdWords (PPC) campaigns, including ad copy, bid prices, cost per conversion, and cost per click. Implement strategies to maximize campaign performance and ROI.
  • Develop and implement comprehensive PPC strategies, including keyword research and analysis, to meet and exceed business objectives and KPIs.
  • Generate detailed performance reports, providing actionable insights and recommendations for further optimization. Utilize analytics to track campaign progress and adjust strategies as needed.
  • Monitor campaign budgets closely, ensuring optimal allocation of funds and maintaining cost efficiency. Manage account funds to ensure continuous campaign performance.


Customer Service Representative

Concentrix
11.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Tourist Guide

HTC Travel Services Sdn Bhd
11.2017 - 01.2020
  • Built personal relationships with guests to promote positive experiences.
  • Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
  • Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
  • Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
  • Planned itineraries, familiarized customers with locales, and provided engaging storytelling.
  • Demonstrated flexibility, excellent presentation skills, and the ability to interact with diverse groups.

Education

Bachelor of Arts - Mass Communication

SEGi University
Kota Damansara
05.2017

High School Diploma -

Dasein Academy Of Art
Wangsa Delima
01.2014

Skills

  • Empathy, patient
  • Communication skill
  • Problem solving
  • Handling complaints, multi-tasking
  • Excellent communication and presentation skills
  • Teamwork, time management
  • Attention to detail

Certification

  • [Construction Induction training] License

Gym

It's a place where the clanking of weights, the rhythmic hum of treadmills, and the collective focus on health and fitness create an environment of empowerment and rejuvenation.

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Malay
Limited Working

Timeline

Waitress Trainee

D1 Cafe
02.2024 - 05.2024

Fruit Packer

Plunkett Orchard
03.2023 - 02.2024

Digital Marketing Campaign Consultant (Hong Kong)

TDCX
02.2022 - 10.2022

Customer Service Representative

Concentrix
11.2020 - 01.2022

Tourist Guide

HTC Travel Services Sdn Bhd
11.2017 - 01.2020

Bachelor of Arts - Mass Communication

SEGi University

High School Diploma -

Dasein Academy Of Art

Similar Profiles

CREATE PROFILE
Alexis Ong