Alexis Pejcinovic
MEADOWBANK
Summary
Dynamic Child Protection Caseworker with a proven track record at the Department of Communities and Justice, adept at crisis intervention and case management. Leveraged strong interpersonal skills to achieve high client satisfaction and successfully facilitated family reunifications, demonstrating a commitment to trauma-informed practices and cultural competence.
Experienced child welfare professional prepared to support and protect vulnerable populations. Strong background in crisis intervention, case management, and advocacy. Solid focus on teamwork and achieving measurable outcomes. Reliable and adaptable, skilled in communication, assessment, and resource coordination.
Experienced with child advocacy, risk assessment, and family support. Utilizes evidence-based practices to develop and implement effective intervention strategies. Knowledge of legal frameworks and community resources, ensuring comprehensive care and safety for children.
Knowledgeable [Desired Position] with background in child protection, known for effectively managing complex caseloads and ensuring child safety. Proven track record of conducting thorough investigations and developing action plans. Demonstrated ability in crisis intervention and collaboration with multidisciplinary teams.
Child protection professional with solid background in handling sensitive cases and ensuring welfare of children. Recognized for effective communication and case management skills, consistently achieving positive outcomes. Dependable team player who adapts to evolving challenges and prioritizes needs of children and families.
Overview
15
15
years of professional experience
Work History
Child Protection Caseworker
Department Of Communities And Justice
05.2023 - Current
- Empowered families by identifying strengths within their systems that could be leveraged to improve overall functioning.
- Promoted a positive work environment within the agency through active participation in staff meetings, professional development opportunities, and peer support initiatives.
- Facilitated successful reunification of children with their families by implementing effective interventions and services.
- Maintained accurate case documentation, ensuring compliance with state regulations and agency policies.
- Provided crisis intervention to children and families, addressing immediate safety concerns and connecting them with appropriate resources.
- Achieved high levels of client satisfaction by consistently delivering compassionate and responsive service to families in crisis.
- Collaborated with multidisciplinary teams for comprehensive case management and better outcomes for children.
- Conducted home visits regularly, assessing living conditions and monitoring progress towards case plan goals.
- Demonstrated cultural competence by effectively engaging clients from diverse backgrounds, fostering trust, rapport, and open communication.
- Ensured timely referrals to specialized services such as mental health treatment or educational support based on identified needs during assessments.
- Utilized trauma-informed care practices to promote healing among children who experienced abuse or neglect.
- Enhanced family stability by providing support, resources, and guidance to parents and guardians.
- Developed individualized service plans to address the unique needs of each child and family in the caseload.
- Improved child safety by conducting thorough assessments and investigations of reported cases.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Reduced risk factors associated with child maltreatment through targeted prevention efforts aimed at strengthening parental capacity.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Case Manager Emergency Assistance
Nib Travel Insurance
07.2022 - 04.2023
- First point of assistance for travelers experiencing an accident, illness, assault, or injury. Responsible for determining customer needs, providing insurance policy advice, and coordinating appropriate supports to meet customer needs within the policy scope.
- Orgainsing logistical arrangements efficiently. Developing unique, incident-specific case plans so customers could continue their travels or be repatriated back to Australia.
- Liaising with global travel, medical, financial, logistics, government and other assistance organisations to ensure customer needs were met and cost containment was achieved.
- Managed high volumes of caseload activities and call center assessment and intake activities simultaneously across 13-hour day or night shifts. Communicated with a range of internal stakeholders (medical, technical claims, leadership, customer service teams) to ensure smooth transition of caseload activities and coordination of cases at shift handovers.
Senior Marketing Coordinator
ARC Training RTO #91007
02.2021 - 06.2022
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed strong relationships with key industry influencers, expanding our network and increasing opportunities for collaboration.
- Collaborated with sales teams to develop impactful collateral materials that drove lead generation.
- Championed a customer-centric approach to marketing communications, resulting in improved satisfaction scores from clients and prospects alike.
- Conducted internal training to ensure internal teams understood how to use new and existing IT systems.
- Oversaw lead generation, market research and social media engagement reporting.
- Identified areas requiring improvement and put corrective measures in place to streamline efficiencies.
- Assisted in the build out of integrations between systems, enrolment portals and marketing automation processes.
Advertising Administrator
ARC Training RTO #91007
01.2020 - 02.2021
- Generated advertising content and copy for campaigns across Facebook, Instagram and Google Ads.
- Redesigned, updated and maintained the company website and created landing pages.
- Managed integrations between CRM systems and applications while managing confidential and sensitive information.
- Utilised effective communication and interpersonal skills to build sustainable rapport and relationships.
- Supported the advertising team through well-established policies, operational and administrative support and analysis.
- Engaged in market research, lead generation, quality analysis and budgetary reporting requirements.
Provisional Psychologist Internship
The University of Queensland Psychology Clinic
03.2018 - 03.2019
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Provided psychological services to clients ranging from 3 to 80 years of age with diverse mental health concerns.
- Facilitated and administered cognitive assessments, group focus sessions, randomised clinical therapeutic trials, participant screening and data collection for large-scale research projects.
- Identified research questions, developed rationale, collated ethics research proposals and utilised analytical techniques.
- Administered, scored and interpreted WASI, WAIS-IV, WISC-V, WPPSI, WIAT II & III, WJ-IV, WRAML2, CVLT II & III, WMS, NEPSY-2, Connors CPT3 & CATA, D-KEFS cognitive and neuropsychological assessments, and conducted feedback sessions.
- Managed client case administration tasks, report writing, data collection, interpretation and case formulation.
- Provided therapies such as CBT, Motivational Interviewing, Mindfulness, ACT and Problem Solving Therapy.
Residential Youth Care Worker
Youth Care Support Services Pty Ltd – Child, Youth
12.2017 - 03.2019
- Conducted one-on-one behavior management counseling for clients by teaching coping techniques and giving guidance and support.
- Utilized behavior management strategies consistently, creating an orderly environment conducive to personal growth for all residents.
- Participated actively in ongoing professional development opportunities to enhance my knowledge of best practices in youth residential care work continually.
- Supported the educational goals of youth under my care by providing tutoring services as needed in various subjects areas.
- Residential onsite case management and support to children and young people aged between 7 and 17 years in Out of Home Care which involved behaviour, risk, crisis and incident management and reporting.
- Coached, mentored and role modelled daily living skills and assertive communication in individual and group settings.
- Worked sensitively and respectfully with children and young people in collaboration with other agencies.
- Developed safety plans, completed risk assessments and engaged in complex problem solving.
- Quickly developed strong rapport with clients from all backgrounds and walks of life.
Case Manager - Women and Children Crisis Services
Anglicare Southern Queensland – Homeless Services
03.2016 - 08.2017
- Provided case management support and residential crisis community outreach to homeless single women aged between 16 and 25 years through pregnancy and parenting support to transition them into appropriate housing solutions.
- Organised, planned and facilitated onsite group programs with high levels of integrity and professionalism.
- Gathered evidence, liaised with relevant parties and sought ways to help clients source appropriate housing.
- Worked within a tight team environment to get the best possible outcomes while reassuring the client.
- Liaised with stakeholders and service providers to advocate for the housing and support needs of clients.
- Completed transparent mandatory reporting processes and engaged in collaboration with Child Protection Services when necessary whilst maintaining rapport and engagement with parents.
Manager (Contract)
Learning Links – Disability Family Services
02.2015 - 06.2015
- Project managed the closure of the service due to changes in government funding policy – the introduction of NDIS.
- Supported a multidisciplinary team of Social Workers, Psychologists, Counsellors and Family Therapists through redundancies, re-deployments and sourcing alternative employment opportunities.
- Effectively transitioned clients of the programs through to new service providers.
Service Manager - Homelessness Assertive Outreach
Neami National
03.2014 - 02.2015
- Strengthened and initiated strategic partnerships with the Department of Community Services, St Vincent’s Homeless Health Team, City of Sydney, Bridge Housing, South East Sydney Medicare Local, Wayside Chapel, Kirketon Road Centre and Police Liaison Officers.
- Ensured the service met contractual KPI’s by developing a cohesive service development plan, and thoroughly supervising a team of 12 outreach workers delivering service to 135 clients.
- Contributed to program and service development and facilitated working groups, district implementation committees, interagency groups and contract control/partnership negotiation meetings.
- Managed partnerships with Way2Home Service, St Vincent’s Homeless Health Team, Wayside Chapel, Bridge Community Housing, South East Sydney Medicare Local, City of Sydney Council and Police Liaison Officers.
- Managed the Aboriginal Assertive Outreach Service (AAOS) Program supporting 4 Outreach Workers and 2 Peer Support Workers that worked with 65 Aboriginal rough sleepers.
- Oversaw the Personal Helpers and Mentors Service (PHaMs), supporting the development of 4 Community Support Workers and 1 Peer Support Worker.
Service Manager - Mental Health Community Housing
Neami National
11.2010 - 02.2014
- Managed the Housing and Support Initiative (HASI) Program team to deliver outreach support to 25 clients with complex and enduring mental health needs through a person centred, trauma informed and strengths-based approach.
- Conducted sessions using multiple mediums such as face to face, telephone, video and other avenues.
- Assessed, addressed and responded to risks, maintained accurate records and referred clients to relevant services/
- Contributed to numerous partnership working parties such as JGOS, HASI Steering Committee and Fairfield Liverpool Mental Health Interagency.
Education
Master of Clinical Psychology - Clinical Psychology
University of Queensland
Brisbane, QLDBachelor of Science (Psychology) Honours - Psychology
University of Southern Queensland
Ipswich01-2017
Bachelor of Psychological Science - Psychology
Southern Cross University
NSW01-2016
Bachelor of Social Sciences - Social Sciences
Southern Cross University
NSW01-2010
Skills
- Strong interpersonal abilities and customer service provision
- Analytical problem solving and attention to detail
- Child, youth and family case management and intervention
- Safety and Risk Assessment interviewing, reporting, planning and evaluation
- Person centred, trauma informed practice integrating strengths-oriented practices
- Case management, record keeping, data collection and analysis
- Balancing teamwork and individual contributions
- Values empathy, humour, and resilience in teamwork
- Strong grasp of socio-economic, cultural and intergenerational dynamics on family systems and child protection
- Versatile in evolving situations and easily builds rapport with individuals from all walks of life
- Upholds confidentiality and ethical standards with integrity, courage, and resilience
- Crisis Intervention, conflict resolution and de-escalation
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Child Protection Caseworker
Department Of Communities And Justice
05.2023 - Current
Case Manager Emergency Assistance
Nib Travel Insurance
07.2022 - 04.2023
Senior Marketing Coordinator
ARC Training RTO #91007
02.2021 - 06.2022
Advertising Administrator
ARC Training RTO #91007
01.2020 - 02.2021
Provisional Psychologist Internship
The University of Queensland Psychology Clinic
03.2018 - 03.2019
Residential Youth Care Worker
Youth Care Support Services Pty Ltd – Child, Youth
12.2017 - 03.2019
Case Manager - Women and Children Crisis Services
Anglicare Southern Queensland – Homeless Services
03.2016 - 08.2017
Manager (Contract)
Learning Links – Disability Family Services
02.2015 - 06.2015
Service Manager - Homelessness Assertive Outreach
Neami National
03.2014 - 02.2015
Service Manager - Mental Health Community Housing
Neami National
11.2010 - 02.2014
Master of Clinical Psychology - Clinical Psychology
University of Queensland
Bachelor of Science (Psychology) Honours - Psychology
University of Southern Queensland
Bachelor of Psychological Science - Psychology
Southern Cross University
Bachelor of Social Sciences - Social Sciences
Southern Cross University
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