Alexis Ravenscroft
Sydney,NSW
Summary
Passionate fitness industry professional dedicated to nurturing client relationships and fostering a supportive community. A natural leader with an empathetic and upbeat approach, consistently bringing positive energy to every environment. Collaborates effectively with management to align with studio visions, ensuring exceptional customer service, client satisfaction, team morale, and studio cleanliness. Committed to infusing heart into every aspect of work, striving to create an inspiring and motivating atmosphere for all.
Overview
19
19
years of professional experience
Work History
Pilates Instructor and Yoga Instructor
Myself
Sydney, NSW
04.2007 - Current
- Developed personalized Pilates programs tailored to individual client needs and fitness levels.
- Conducted group classes, fostering a supportive and motivating environment for participants.
- Demonstrated proper techniques and safety measures to ensure effective practice and injury prevention.
- Monitored client progress, providing consistent feedback to enhance performance and engagement.
- Organized workshops and special events to promote community interaction and wellness education.
- Trained and mentored junior instructors on best practices in teaching methodologies and client management.
- Evaluated class effectiveness, making adjustments based on participant feedback to improve overall experience.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Increased studio membership by conducting engaging group classes for various skill levels.
- Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.
- Assisted clients in achieving their fitness goals through consistent progress tracking and regular checkins.
Studio Manager
Nuforma Pilates
Bondi Junction, NSW
08.2023 - 11.2025
- Oversaw daily studio operations, ensuring high-quality customer service and member satisfaction.
- Managed scheduling and coordination of classes, optimizing instructor availability and studio resources.
- Led staff training initiatives, enhancing team performance and operational efficiency.
- Developed marketing strategies to increase studio membership and client engagement.
- Analyzed member feedback to refine services and improve overall studio experience.
- Established partnerships with local businesses to drive community engagement and brand awareness.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Created policies and procedures for company and delivered company-wide training to employees.
Key Account Manager
Flexigroup
Sydney, NSW
02.2017 - 04.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
Partnership Coordinator
Leadership Success
Sydney , NSW
07.2016 - 02.2017
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Achieved specific team objectives and collection activity.
Assistant Store Manager
Lorna Jane
Brisbane, QLD
01.2014 - 05.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Travel Agent
Flight Centre
Adelaide , SA
02.2011 - 05.2016
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
High School Diploma -
Sutherland High School
PretoriaCertificate IV - Personal Training
American Council of Exercise
PretoriaTrifocus Fitness Academy
Johannesburg , South AfricaSantosha Yoga School
BaliSkills
- Connecting with clients
- Understanding clients needs
- Working confidently within a team or autonomously
- Supporting the business to achieve maximum outcome
- Ability to read a room
- Insightful
- Natural Leader
Timeline
Studio Manager
Nuforma Pilates
08.2023 - 11.2025
Key Account Manager
Flexigroup
02.2017 - 04.2018
Partnership Coordinator
Leadership Success
07.2016 - 02.2017
Assistant Store Manager
Lorna Jane
01.2014 - 05.2016
Travel Agent
Flight Centre
02.2011 - 05.2016
Pilates Instructor and Yoga Instructor
Myself
04.2007 - Current
Certificate IV - Personal Training
American Council of Exercise
High School Diploma -
Sutherland High School
Trifocus Fitness Academy
Santosha Yoga School