Alexis Yates

Shift Supervisor/Facility Lead

KFC

12.2019 - Current

Responsibilities include:
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Increased sales performance through effective upselling techniques and staff training initiatives.
Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Conducted routine inspections to check quality and compliance with established specifications.
Applied security, safety and loss prevention strategies during shifts.
Prepared, calibrated, and monitored production levels to achieve targets.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.

Team Member

KFC

01.2020 - 01.2023

Responsibilities include:
Cooking of the products (deep fryers)
Assembling burgers for orders
Packing orders for customer
Was on front counters taking customer orders via the tills
Cleaned front and back of house to standards

Team Member

Kmart

01.2020 - 01.2023

Responsibilities include:
Check out operator
Customer Service Officer at self-serve checkouts
Restocking of items on shelves and on the floor
Customer phone and in-store enquiries
Made sure the appropriate action was taken when hazards were on the floor
Cleaned the areas I was assigned

Summary

Overview

Work History

Shift Supervisor/Facility Lead

Team Member

Team Member

Education

Bachelor's - Criminology And Criminal Justice

Diploma - Justice Studies

Certificate III - Hospitality

Certificate III - Business

Certificate IV - Crime And Justice Studies

Skills

Certification

References

Timeline

Team Member

Team Member

Shift Supervisor/Facility Lead

Bachelor's - Criminology And Criminal Justice

Diploma - Justice Studies

Certificate III - Hospitality

Certificate III - Business

Certificate IV - Crime And Justice Studies

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