Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic
ALEXIS CARA ZERNI

ALEXIS CARA ZERNI

GREYSTANES,NSW

Summary

A graduate of Marine Science, an extremely driven individual who has strong communication and interpersonal skills. I am someone who enjoys completing and followings tasks set out for me. I am a very willing learner which can be seen through my numerous academic endeavors. A lover of learning new skills and understanding a variety of different concepts. I will work hard to achieve any goals set out for me. A master organizer and planner, I am task driven and enjoy setting up schedules and tracking progress to ensure all deadlines are met in a timely fashion. As someone who enjoys a challenge and multi-tasking, this has allowed me to complete a wide range of jobs at the same time as pursuing further studies. I thrive in a team environment and enjoy collaborating to seek innovation and diverse perspectives. In addition to my current studies, I assist with the operating process of a small dental business. Troubleshooting, team building, stakeholder management, and communications being a primary skills.

  • EFFECTIVE COMMUNICATION SKILLS: I am an articulate communicator with an appreciation for different communication styles required when working with team members, customers, and the public. In my current role, I communicate with a variety of different demographics and abilities. I am someone that understands that everyone is different and will require different resources to progress.
  • INTEGRITY: I treat everyone with kindness and respect. I take personal accountability and responsibility for my work.
  • FLEXIBILITY: I have a deep understanding of the need to be flexible while in a working environment. I work hard to ensure that last-minute demands and changes are met and supported. I am comfortable with changing environments and situations. I am quick to adapt to new circumstances as they arise and assist with ensuring all unanticipated obstacles are sorted.
  • TIME MANAGEMENT: I have a dedication to effectively prioritizing the management of time but allocating set tasks. I do so by recording tasks in calendars and diaries to ensure each task has been met by specific guidelines. I enjoy building a system that works for everyone to ensure all tasks are completed in a timely fashion.
  • AUTONOMY: I am someone who has the ability to make an informed decision and self-direct when obligations need to be made. I have the ability to work unsupervised though am also aware of when I need assistance. I provide a high level of discretion when needed to ensure all individuals feel comfortable.

Overview

12
12
years of professional experience
1
1
Certification

Work History

National Accounts Manager

Dental Drill Solutions
Baulkham Hills, NSW
02.2022 - Current
  • Dental Drill Solutions is a small dental business which aims to assist dental practices with all their needs
  • I assist with completing financial assistances, answering customer queries and completing face to face or over the phone sales
  • Other tasks I complete include
  • Creating quotes and invoices
  • Assisting with payments either face to face, over the phone or via email
  • Closing and opening accounts
  • Answering customer queries either face to face, over the phone or via email
  • Assisting with sourcing equipment
  • Contacting distributors and subcontractors
  • Creating schedules for drivers to complete
  • Completing financial spreadsheets to track progress
  • Building strong rapport connections with cliental base
  • Assisted with management of documents through filing and system integration
  • Closing and opening accounts
  • Assisting in scheduling interstate repair runs
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.

After-school Tutor

Greystanes, NSW
01.2018 - Current
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Tutored struggling, average and advanced students in primary and high school course materials.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Provided appropriate learning materials for students.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
  • Met with students and discussed educational goals and expectations.
  • Taught students remotely via pre-recorded and live video sessions.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Designed engaging lessons, using art and visual aids to enhance learning process.

Manager

Ready2Swim
Minchinbury, NSW
01.2018 - 02.2022
  • Ready2Swim is a private swim school that aims to assist all individuals in learning how to swim while also teaching water safety techniques
  • I assist with teaching and coaching individuals of all ages and abilities to develop confidence, swimming skills and techniques making the water a safe environment
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Assisted with competitive strokes training
  • Implemented an infant program to teach parents the importance of water safety
  • Assisted with teaching clients with disabilities including down syndrome, on the autism spectrum as well as ADHD
  • Assisted individuals from a wide range of demographics to ensure everyone has the same access
  • I aided and supported a wide client bases, assisted with solving problems which involved
  • Payment of Invoices
  • Scheduling of class times and make up classes
  • Enrolment of new clients
  • Creating new programs
  • Implemented a holiday program which assisted in fast tracking children’s swimming skills
  • Assisted with cleaning procedures
  • Assisted with COVID 19 procedures
  • Have strong cash management skills
  • Aided in the training of other staff members
  • Built strong rapport connections with cliental base
  • Assisted with management of documents through filing and system integration
  • Digitalised all work to ensure documentation is up to date
  • Ensured all individuals were accessible to learning
  • Assist with managing the filtration systems, pumps and necessary chemicals required to maintain correct salinity levels within the pool
  • Assisted with advertisement through the use of the website, Facebook and Instagram
  • Management skills – I run a team of 11 instructors

Volunteer

Macquarie University
01.2020 - 04.2020
  • Supported staff with clerical work and other office tasks.
  • Tracked volunteer hours in spreadsheets.
  • Provided immediate responses to questions from volunteers.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Freed full-time employees up for more critical work by completing clerical tasks and office work.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Assisted and categorised specimens from the Great Barrier Reefs.

Administrative Coordinator

Vellex Transport Logistics
Wetherill Park, NSW
03.2017 - 09.2019
  • Vellex transport logistics assisted with the transportation of goods at a national level
  • I assisted with customer service requirements while also assisting with subcontractor relationships
  • Through my work at this company, I completed tasks such as
  • Reconciliation of subcontractor rate cards and invoices
  • Assisted with communication between accounts payable and subcontractors
  • Assisted with the billing and payment of 94 subcontractors nationally
  • Helped implement revenue templates to collate data
  • Assisted with customer service tasks such as
  • Client complaints
  • Proof of deliveries
  • Estimated delivery times
  • Damaged goods
  • Scheduled deliveries
  • Tracking information
  • Assisted with the following procedures
  • KPI reporting
  • Workplace health and safety
  • Scheduling of meetings
  • Implemented and aided the rollout of new rate cards for subcontractors which included digitalising invoices and transit data
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Transcribed meeting minutes for management's records.
  • Coordinated flights, ground transportation and hotel accommodations.
  • Handled patient scheduling, check-in, check-out and processing.
  • Made travel arrangements for staff members.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Bachelor of Science - Marine Science

Macquarie University
Ryde, NSW
07.2021

Skills

  • Ability to work and lead a team unsupervised
  • Ability to work well under pressure
  • Excellent time management skills and organizational skills
  • Excellent Relationship building skills across all organization levels and customer groups
  • Stakeholder management
  • Customer service experience - Face to face, Over the phone and Email
  • Problem-solving and troubleshooting skills
  • Influencing and conflict resolution skills
  • Cash management, Xero and online payment skills
  • Ability to multitask using a wide variety of applications such as
  • Ability to communicate across a wide demographic and assist individuals with different ability levels
  • Interdepartmental Collaboration
  • Customer Engagement Strategies
  • Sales Statistics Analysis

Certification

  • Graduate of a Bachelor of Marine Science Graduate of a 300-hour SpotED course of Marine Studies Graduate of Australian Online Courses 300-hour
  • Wildlife Management AUSTSWIM qualified swim instructor in the following.
  • Teacher of Swimming and Water Safety Infant and Preschool Aquatics
  • Current CPR and First Aid Certificate
  • Current Working with Children’s Check
  • Unrestricted Class C Licence holder
  • Udemy Business Excel Course
  • Certificate in Marine Studies 400 Hour SpotED course

references

BRYCE BAYLY

Owner of B3 Landscapes

e. brycebayly@gmail.com

p. 0432 604 687


NICKY HANSON

Owner and Director of Dental Drill Solutions

e. nicky@dentaldrillsolutions.com.au

p. 02 8883 5824


JULIE O’HARA

Accounts Payable Supervisor

Unitrans Asia Pacific

e. juliephan77@gmail.com
p. 0407 209 841


CRAIG HORGAN

General manager

Vellex

e. craig.horgan@vellex.com.au

p. 0499 499 646

Timeline

National Accounts Manager

Dental Drill Solutions
02.2022 - Current

Volunteer

Macquarie University
01.2020 - 04.2020

After-school Tutor

01.2018 - Current

Manager

Ready2Swim
01.2018 - 02.2022

Administrative Coordinator

Vellex Transport Logistics
03.2017 - 09.2019

Bachelor of Science - Marine Science

Macquarie University
ALEXIS CARA ZERNI