Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexx Usatti

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
10.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled the hiring, interviewing and vetting of future employees to align with hiring needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Reached and maintained high KPI standards within the business

Administrative Assistant

FX Solutions
03.2020 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Certificate IV in Management And Leadership -

Mcdonlads RTO
Thornleigh, NSW

Food Safety Supervisor -

Clear To Work

High School Diploma -

St Marys Senior Highschool
Saint Marys, NSW

Skills

  • Customer service focus
  • Handling customer complaints
  • Staff training and onboarding
  • Data analytics
  • Budgeting and forecasting
  • Schedule coordination
  • Decision making
  • Data entry
  • Customer relations

Accomplishments

    During my time as a shift manager I have attended two separate management development courses designed to enhance my management capabilities and further boost my skill set.

    AYL- advancing your leadership

    DLM- developing the leader in me

Timeline

Administrative Assistant

FX Solutions
03.2020 - 07.2020

Shift Manager

McDonald's Restaurant
10.2019 - Current

Certificate IV in Management And Leadership -

Mcdonlads RTO

Food Safety Supervisor -

Clear To Work

High School Diploma -

St Marys Senior Highschool

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Alexx Usatti