Aleyna Nur Gun
Melbourne
Summary
Detail-oriented individual with comprehensive office administration skills, exceptional communication and management of incoming calls, inbox communication and customer queries. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Store Manager
Spendless
11.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication.
- Creating rosters and conducting performance reviews for staff members and approving payroll submissions.
- Managed financial aspects of store operations, including banking and resolving cash discrepancies.
- Ordered necessary items to maintain stock levels and meet customer demand.
Student Placement
Mercy Hospital for Women
01.2022 - 01.2022
- Accurately coded medical records and EMRs in compliance with ICD-10-AM standards.
- Managed patient files by organizing admission forms, progress notes, and diagnostic reports.
- Engaged in board meetings to review and enhance hospital policies and frameworks.
- Handled scanning, copying, and printing tasks to support administrative functions.
Student Placement
Wellways
10.2024 - 11.2024
- Coordinated public health communication initiatives.
- Conducted in-depth research for independent projects related to health and wellbeing.
- Collaborated with supervisors and stakeholders to ensure the project met organisation's goals.
Retail Sales Assistant
Ally Fashion
11.2023 - 02.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Student Placement
Sunshine Hospital
03.2020 - 03.2020
- Participated in meetings with Health Information Managers and Clinical Coders to optimize health information workflows.
- Observed and assessed the workflow and procedures of staff in the Medical Records Department, Emergency Department, and Neonatal ward.
- Organized, scanned, and faxed clinical paperwork to maintain accurate and accessible clinical records.
Retail Sales Assistant
Spendless
11.2021 - 11.2024
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Provided excellent customer service by addressing and resolving customer needs appropriately.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Waitress
Degani Cafe
01.2018 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled phone orders promptly, contributing to smooth operational flow.
Education
Bachelor of Health Sciences -
La Trobe University
Bundoora12.2024
Victoria Certificate of Education -
Ilim College
11-2018
Skills
- Administration support
- Data entry related to Health Information
- Multitasking, organization and problem-solving
- Outstanding and passionate communication skills
- Exceptional customer service
- Document control
- Operations management
- Medical terminology
Timeline
Store Manager
Spendless
11.2024 - Current
Student Placement
Wellways
10.2024 - 11.2024
Retail Sales Assistant
Ally Fashion
11.2023 - 02.2024
Student Placement
Mercy Hospital for Women
01.2022 - 01.2022
Retail Sales Assistant
Spendless
11.2021 - 11.2024
Student Placement
Sunshine Hospital
03.2020 - 03.2020
Waitress
Degani Cafe
01.2018 - 01.2018
Bachelor of Health Sciences -
La Trobe University
Victoria Certificate of Education -
Ilim College
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