Timeline
Work History
Overview
Education
Skills
Summary
Hi, I’m

Aleyna Gunduz

Retail assistant
Sydney,NSW
Aleyna Gunduz

Timeline

Founder

Silkeethelabel
04.2023 - Current

Retail assistant

Cemoy
02.2023 - Current

Administrative Assistant

Prestige Motor House
2021.01 - 2021.10 (9 education.months_Label)

Crew Member

McDonald’s
10.2018 - 08.2019

Rosebank College

High School Diploma
2016.01 - 2021.12 (5 education.years_Label & 11 education.months_Label)

MLC School

01.2009 - 12.2016

Work History

Silkeethelabel
Sydney, NSW

Founder
04.2023 - Current

Job overview

  • Co-founded an online boutique business
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Oversaw divisional marketing, advertising and new product development.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

Cemoy
Sydney, NSW

Retail assistant
02.2023 - Current

Job overview

  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash and counting change.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Prestige Motor House
Sydney , NSW

Administrative Assistant
2021.01 - 2021.10 (9 education.months_Label)

Job overview

  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Created and maintained databases to track and record customer data.
  • Managed social media

McDonald’s
Sydney, NSW

Crew Member
10.2018 - 08.2019

Job overview

  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Overview

5
years of professional experience
14
years of post-secondary education

Education

Rosebank College
Five Dock

High School Diploma
2016.01 - 2021.12 (5 education.years_Label & 11 education.months_Label)

MLC School
Burwood

01.2009 - 12.2016

Skills

  • Retail Objectives
  • Meeting Sales Goals
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Customer Assistance
  • Suggestive Selling

Summary

  • Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
  • Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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Aleyna GunduzRetail assistant