Summary
Overview
Work History
Education
Skills
Timeline
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Aleyna Ozer

Thomastown,VIC

Summary

Knowledgeable and dedicated professional with background in administration, psychology and education, adopting a client-centred approach and fostering positive relationships. Demonstrates exceptional time management and communication skills, enhancing client satisfaction.

Solid background in providing guidance and support to individuals and groups, with demonstrated ability in conflict resolution and empathetic communication.

Overview

4
4
years of professional experience

Work History

Nanny

Lydia D Suizu
02.2024 - 08.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Promoted intellectual, creative and social development by playing games, creating artwork, working on puzzles, and reading books to young children.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and implemented behaviour management strategies to minimize indiscipline and guide children in attaining positive behaviour.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate levels.
  • Built positive and nurturing environments to support child social and emotional growth.

Administration Assistant

Emma's Readings
06.2020 - 01.2024
  • Supported business by managing budgets, scheduling appointments and organizing itinerary.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Delivered excellent customer service and increasing customer satisfaction through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Oversaw personal and professional calendars and coordinated appointments.
  • Provided emotional support and warmth to clients.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

Bachelor's Degree of Psychological Science - Psychology

La Trobe University
Melbourne, VIC
07-2028

Diploma of Teacher Education - Education

La Trobe University
Melbourne, VIC
11-2023

Skills

  • Patience and understanding
  • Reliability and Trustworthiness
  • Friendly, Warm and Approachable
  • Schedule Management
  • Customer Service
  • Administrative Support
  • Time Management
  • Relationship Building and Client Relations
  • Excellent Verbal and Written Communication
  • Psychology Knowledge
  • Phone Etiquette

Timeline

Nanny

Lydia D Suizu
02.2024 - 08.2024

Administration Assistant

Emma's Readings
06.2020 - 01.2024

Bachelor's Degree of Psychological Science - Psychology

La Trobe University

Diploma of Teacher Education - Education

La Trobe University

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Aleyna Ozer