Summary
Overview
Work History
Education
Skills
Additional Experience
References
Timeline
Generic

Aleza Puot

Melbourne,VIC

Summary

Highly motivated Consumer Support Specialist with experience in administrative and leadership roles within the Healthcare - Aged & Disability framework. Strong coordination and organizational skills enable efficient task management in fast-paced environments. Proven ability to build relationships with customers and stakeholders, ensuring exceptional service delivery.

Overview

5
5
years of professional experience

Work History

Consumer Support Specialist

Access Telehealth
03.2022 - Current
  • Responsible for timely response to all customer queries and feedback.
  • Working closely with all stakeholders, internal (Access Telehealth nurses and administration staff, doctors), and external (RACFs/next of kin, power of attorneys, and other contacts); maintaining positive relations to achieve Company objectives.
  • Ongoing maintenance of the quality and CRM database with up-to-date, accurate information.
  • Manage the day-to-day operations for the team.
  • Delivering insights into growth metrics for CFO report
  • Assisted with Medicare billing reconciliation diligently
  • Contributing to scaling business operations
  • Identify changes in process/systems that will improve residents' and customers' engagement experience.
  • Provided input to management regarding consumer feedback.
  • Follow organization standards to maintain quality service and provide exceptional customer service.

Medical Receptionist

I-Med Radiology
03.2020 - 03.2022
  • Manage all inquiries, questions, and interactions from patients, carers, referrers, and other customers via phone, email, and website as required, ensuring responsiveness, follow-up, and resolution as appropriate.
  • Oversee clinic booking systems utilizing Visage platform
  • Show unwavering dedication to enhancing satisfaction among patients and referrers
  • Build strong and cooperative relationships with referrers, particularly regarding their urgent/complex requests and requirements.
  • Support and participate in the development and implementation of ideas and changes to improve the way services are delivered and business targets achieved.

APS3 Service Officer

Australia Taxation Officer
11.2019 - 03.2021
  • Tailored services to client and stakeholder requirements
  • Advanced level of customer interactions complying with industry best practices.
  • Enable efficient service delivery by keeping effective communication with all parties involved
  • Identified optimal customer solutions through comprehensive analysis
  • Abided by Australia Taxation Office regulations according to company guidelines
  • Maintained accurate records of customer interactions and transactions.
  • Answered phone calls professionally and provided information to callers as needed.
  • Resolved client financial statement discrepancies
  • Collaborated with other departments to ensure prompt resolution of client requests.

Education

Diploma of Event Management

Swinburne University of Technology
01-2018

Diploma of Early Childhood Teaching

Tennyson Institute
01-2016

Skills

  • Office Software
  • Email Management
  • Conflict Escalation Oversight
  • Strategic Development
  • Strategic Problem Resolution
  • Employee Coaching
  • Relationship Development
  • Promotional support
  • Organization and recordkeeping
  • Helix Medical Director
  • Data Report Generation
  • Expertise in Industry Software
  • Employee Development
  • Stakeholders Relationship

Additional Experience

  • Sales Assistant - Connor Australia
  • Bar Staff Vanilla Lounge
  • Store Manager - Wild Rhino
  • Internship - Victorian State School Spectacular

References

References available upon request.

Timeline

Consumer Support Specialist

Access Telehealth
03.2022 - Current

Medical Receptionist

I-Med Radiology
03.2020 - 03.2022

APS3 Service Officer

Australia Taxation Officer
11.2019 - 03.2021

Diploma of Event Management

Swinburne University of Technology

Diploma of Early Childhood Teaching

Tennyson Institute

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Aleza Puot