Summary
Overview
Work History
Education
Skills
Activities & Awards
Hobbies and Interests
References
Timeline
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Caryl Cabato

Summary

Seeking a new position to advance professional growth, develop skills, and broaden experience within the dynamic field of communications.

Overview

9
9
years of professional experience

Work History

Retail and Customer Support

OSCAR WYLEE
10.2021 - Current
  • Communicate and provide timely support to store-based retail teams throughout Australia, Canada, and New Zealand concerning general enquiries, product availability, customer and order enquiries, and stock management
  • Respond promptly to an average of 200 emails per day, addressing both internal and customer enquiries through various digital channels, including websites, email, and other online platforms
  • Proficiently resolve customer complaints in accordance to company's warranty policy and compliance regulations in Australia
  • Handle inbound calls to address various range of queries, including customer inquiries, internal questions, and postal-related matters
  • Manage and process online orders, ensuring accuracy and timely fulfillment while meeting customer expectations
  • Assist packing team with quality-checking and dispatching orders, as well as store stationery supplies
  • Facilitate orders with PR agency and marketing team for influencer collaborations and partnerships
  • Provide assistance to social media team and customers through direct messaging and public comments
  • Successfully mentored new staff through in-house training, as well as offshore workers via online training
  • Perform ad hoc tasks as assigned by management, such as gather and compile data for company newsletters and generate Zendesk reports to analyse customer service performance
  • Coordinate with cross-functional teams, including IT, finance and procurement, to address and resolve operational matters promptly
  • Monitor and record Google reviews ratings to track Net Promoter Score (NPS) score
  • Regularly communicate with courier services such as Australia Post and DHL to track shipments, and resolve any delivery issues or delays

Optical Stylist & Social Media Coordinator

OWL OPTOMETRIST
02.2020 - 10.2021
  • Participate in day-to-day operations of practice including assisting patients, bookings, sales, merchandising, inventory control, and other administrative tasks
  • Communicate with patients, suppliers, and brand representatives via phone calls and emails to address queries and requests, as well as facilitate appointments and orders
  • Create captivating and informative digital content on Instagram and Facebook, as well as regularly update My Google Business
  • Engage with users online and maintained social media presence
  • Design marketing materials and business products such as business cards, pamphlets, posters, stickers, and flyers, as well as manage printing tasks through Vistaprint
  • Develop strong relationships with clients, leading to increased repeat business and referrals

Digital and Social Media Intern

NTRINSICSTUDIO (12-WEEK INTERNSHIP)
12.2018 - 03.2019
  • Maintain and grow social media presence, engagement, and audience by promoting content on Instagram and Facebook
  • Proficiently communicate through work emails to manage and coordinate various aspects, including orders, shipments, and collaborations
  • Document, pack, and ship orders from the warehouse
  • Receive and organise new stock arrivals
  • Design marketing materials such as banners and posters
  • Contribute to the planning and management of a fashion show event
  • Initiate communication with Instagram influencers, models, and bloggers to establish collaborations and partnerships
  • Research prospective locations for photoshoots

Sandwich Artist

SUBWAY
09.2018 - 03.2019
  • Provide customer satisfaction in a fast-paced environment
  • Excel in strong communication and teamwork
  • Prepare food and maintain food safety and sanitation standards

AIN (Assistant in Nursing)

BUPA AGED CARE SUTHERLAND & SUTHERLAND HOSPITAL
  • Assist in patient care and mobility (such as exercise and transfers using wheelchairs and walkers), as well as activities in daily living
  • Work and communicate with team members, patients, and residents.

Customer Service Team Member

KFC
06.2015 - 01.2016

Education

BACHELOR OF COMMUNICATION (DIGITAL AND SOCIAL MEDIA) -

University of Technology Sydney
2020

DIPLOMA OF COMMUNICATION (DIGITAL AND SOCIAL MEDIA) (ACCELERATED) -

UTS Insearch
2018

HIGHER SCHOOL CERTIFICATE -

Kogarah High School
2017

CERTIFICATE III - HUMAN SERVICES ASSISTANCE -

St. George TAFE
2017

Skills

  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and Google Workspace
  • Proficient in all major social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and digital tools such as Google My Business
  • Skilled in utilising platforms such as WebPOS, Magento, StarShipIT, and Zendesk (CRM)
  • Experienced in creating visual content for marketing materials using Canva
  • Fluent in English & Filipino

Activities & Awards

  • Ranked 1st in IPT (Information Processes and Technology) for Class of 2017 - Kogarah High School Award
  • Volunteer: SMASH! (convention) 2018

Hobbies and Interests

  • Volleyball
  • Fashion & Beauty
  • TV/Movies

References

Available upon request

Timeline

Retail and Customer Support

OSCAR WYLEE
10.2021 - Current

Optical Stylist & Social Media Coordinator

OWL OPTOMETRIST
02.2020 - 10.2021

Digital and Social Media Intern

NTRINSICSTUDIO (12-WEEK INTERNSHIP)
12.2018 - 03.2019

Sandwich Artist

SUBWAY
09.2018 - 03.2019

Customer Service Team Member

KFC
06.2015 - 01.2016

AIN (Assistant in Nursing)

BUPA AGED CARE SUTHERLAND & SUTHERLAND HOSPITAL

BACHELOR OF COMMUNICATION (DIGITAL AND SOCIAL MEDIA) -

University of Technology Sydney

DIPLOMA OF COMMUNICATION (DIGITAL AND SOCIAL MEDIA) (ACCELERATED) -

UTS Insearch

HIGHER SCHOOL CERTIFICATE -

Kogarah High School

CERTIFICATE III - HUMAN SERVICES ASSISTANCE -

St. George TAFE

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Caryl Cabato