Alfonso Diaz
Melbourne,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ice Cream Server
Gelocchio
03.2023 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Food and Beverage Attendant
The Chambers
03.2023 - 09.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Roadhouse Attendant
Roebuck Plains Roadhouse
11.2022 - 03.2023
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Operated POS system to collect payments from customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Technical Sales Manager
Becquel Energia
09.2020 - 11.2022
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Conducted market analyses and presented findings to product team to develop and enhance product offerings.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solar solutions.
Key Account Manager
Prysmian Group
09.2016 - 10.2020
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Electrical Engineer
Oceaneering International
06.2012 - 09.2015
- Provided on-site engineering and technical services during installation and fielding processes.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Established and maintained effective communication with clients and contractors.
Restaurant Waiter
Uva Jumillana
09.2008 - 09.2011
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Master of Science - Sustainable Energy Systems
University of Edinburgh
Edinburgh, UK08.2016
Bachelor of Science - Electronics And Electrical Engineering
Edinburgh Napier University
Edinburgh, UK06.2012
Skills
- Payment Processing
- Quality Assurance
- Staff Supervision
- Inventory Management
- Teamwork and Collaboration
- Order Management
- Safe Food Handling
- Guest Relations
- Operations Management
- Customer Service
- Strategic Planning
- Marketing Strategy Development
- Key Account Management
- Product Knowledge
- Complaint Resolution
Certification
- RSA
- White Card
- International Driver's License
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
Timeline
Ice Cream Server
Gelocchio
03.2023 - 09.2023
Food and Beverage Attendant
The Chambers
03.2023 - 09.2023
Roadhouse Attendant
Roebuck Plains Roadhouse
11.2022 - 03.2023
Technical Sales Manager
Becquel Energia
09.2020 - 11.2022
Key Account Manager
Prysmian Group
09.2016 - 10.2020
Electrical Engineer
Oceaneering International
06.2012 - 09.2015
Restaurant Waiter
Uva Jumillana
09.2008 - 09.2011
Master of Science - Sustainable Energy Systems
University of Edinburgh
Bachelor of Science - Electronics And Electrical Engineering
Edinburgh Napier University
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