Summary
Overview
Work History
Education
Skills
References
Websites
Affiliations
Timeline
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Alfred Heshmat

Sydney,Australia

Summary

LINKS LinkedIn PROFILE Final-year software engineering student with expertise in data analysis, programming, and problem-solving. Developed innovative solutions, including a waste management app that reduced carbon emissions. Skilled in Python, Java, C++, SQL, and integrating technologies like GPT-4 to enhance user interaction. Eager to apply skills at Telstra to deliver impactful business solutions.

Overview

3
3
years of professional experience

Work History

Manager

KFC
05.2023 - Current
  • Led a team of 15+ employees, ensuring high-quality customer service in a fast-paced environment, developing strong leadership and team management skills
  • Managed inventory, scheduling, and customer service operations, contributing to a 10% increase in operational efficiency
  • Implemented and monitored quality control processes, ensuring consistent delivery of service standards and customer satisfaction
  • Developed problem-solving skills by addressing customer complaints and operational challenges swiftly, improving customer retention by 5%.

Software Engineering Intern

OPTIK Consultancy
Sydney, NSW
05.2024 - 08.2024
  • Designed the architecture and developed a waste management mobile app from scratch, including customer, delivery, and venue interfaces
  • The app aimed to transition from linear to reusable packaging, contributing to a reduction of 0.25 kg of waste per person per usage and helping to decrease carbon emissions in Australia by 7% or more
  • Contributed to the integration of a fully-built chatbot powered by OpenAI's GPT-4, enhancing user interaction and support within the app
  • Tested the functionality of the entire app to ensure high quality and performance, and collaborated with the team to resolve any issues
  • Presented the app and its innovative features at a trade show, receiving positive feedback from both technical and non-technical audiences for the effective demonstration and impactful design.

Backend Developer

SOFT WARE PROJECTS
02.2024 - 05.2024
  • Collaborated with a team of 9 Engineers to design and implement a web-based mapping system for Fort Portal
  • Uganda, aimed at boosting tourism by providing essential navigation and local information
  • Developed a Python-based login feature to manage user authentication, ensuring secure access for over 5,000 potential users
  • Optimized the backend database to handle 10,000+ data points, improving system performance by 30%
  • Contributed to the integration of real-time data updates, providing accurate information on tourism spots and urban developments
  • Supported urbanization efforts by ensuring the system was scalable, reducing future maintenance costs by 20%

08.2023 - 09.2023
  • Library Management System
  • Developed a Java-based Library Management System, utilizing Object-Oriented Programming (OOP) principles to enhance reusability and maintainability for a system expected to manage over 5,000 library records
  • Designed and implemented modular code architecture, improving system scalability and reducing code duplication by 25%
  • Applied encapsulation techniques to safeguard critical data, increasing data security and reducing the potential for errors by 15%
  • Optimized system efficiency, reducing data retrieval time by 20%, ensuring quick access to library resources for users.

Backend Developer

Software Projects
10.2022 - 10.2022
  • Animal Shelter Database Design
  • Designed an Entity Relationship Diagram (ERD) that reduced data duplication by 30% through normalization, ensuring a more efficient and scalable database structure for animal shelter records
  • ImplementedaMySQLdatabaseschemacapableofmanagingover1,000shelteranimals,improvingdataretrieval times by 15%
  • Delivered a well-optimized database solution, contributing to the team’s achievement of a distinction in the subject.

Assistant Manager

BP
Rockdale, 2216
06.2022 - 05.2023
  • Managed store inventory, ensuring optimal stock levels and timely reordering, reducing stock-outs by 15% and improving inventory turnover
  • Delivered exceptional customer service, achieving a 20% increase in positive customer reviews and receiving recognition from management for consistent high performance
  • Took ownership of banking and financial reporting, ensuring accuracy and compliance, resulting in zero discrepancies during audits and improving financial reporting efficiency by 10%
  • Led staff scheduling, ensuring adequate coverage during peak hours, improving service delivery speed and increasing overall customer satisfaction by 10%.

Education

Bachelor of Engineering (Honours) Bachelor of Business -

University of Technology
11-2025

Skills

  • Programming Languages: Python, Java, C
  • Database Management: MySQL
  • Software Tools & Frameworks: Git, GitHub, Docker, Azure
  • Data Analysis & Visualization: Pandas, Matplotlib, NumPy, Excel
  • Methodologies: Agile, Scrum, SDLC
  • Languages: English, Arabic

References

REFERENCES Available upon request.

Websites

Affiliations

  • Boxing
  • Cars
  • Music
  • Tennis
  • Soccer

Timeline

Software Engineering Intern

OPTIK Consultancy
05.2024 - 08.2024

Backend Developer

SOFT WARE PROJECTS
02.2024 - 05.2024

08.2023 - 09.2023

Manager

KFC
05.2023 - Current

Backend Developer

Software Projects
10.2022 - 10.2022

Assistant Manager

BP
06.2022 - 05.2023

Bachelor of Engineering (Honours) Bachelor of Business -

University of Technology

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