Alfred Wilson
Manifold Heights,VIC
Summary
Sales leader with proven track record in customer engagement and relationship management. Expertise in problem solving and conflict resolution, consistently surpassing sales targets while enhancing team performance and client satisfaction. Effective communicator with a calm approach to routine and challenging situations.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Sales Agent
Hairjamm Pty Ltd
Geelong, VIC
09.2024 - Current
- Achieved sales targets consistently by implementing strategic prospecting techniques.
- Engaged customers by providing tailored product recommendations and information.
- Cultivated strong client relationships through attentive, personalized communication that enhanced customer loyalty.
- Delivered professional support to effectively address customer sales and service needs.
Supervisor
Geelong Cats
Geelong, VIC
05.2022 - Current
- Directed operations for team of 15 employees, enhancing team efficiency and productivity.
- Oversaw game day operations, ensuring seamless execution of events for optimal guest experience.
- Reviewed employee performance regularly, coaching for continuous improvement and skill development.
- Trained new hires on operational procedures and customer service standards for high-quality service.
- Communicated with management to address operational challenges and enhance processes.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Sales Manager
Westcoast Hair & Beauty Supplies
Geelong, VIC
01.2023 - 05.2024
- Formulated sales strategies to meet revenue goals.
- Cultivated relationships with key clients and strengthened existing customer base.
- Developed innovative approaches for increasing customer engagement and retention.
- Analyzed customer data to identify trends and uncover growth opportunities.
- Trained junior sales personnel to enhance team performance.
- Resolved customer complaints, ensuring service quality and client satisfaction.
- Examined market trends to identify viable product expansion opportunities.
Regional Sales Manager
Muk Haircare
Melbourne/Geelong, VIC
10.2019 - 12.2022
- Increased revenue by collaborating with senior executives to evaluate and optimize regional performance.
- Developed regional sales strategies for Muk Haircare product lines, driving growth initiatives.
- Built strong relationships with key accounts through personal visits and proactive communication.
- Developed partnerships with key retailers and distribution partners to strengthen collaboration.
- Analyzed market trends to pinpoint growth opportunities within beauty industry.
- Collaborated with marketing teams to design and implement targeted promotional campaigns.
State Sales Manager
365 Salon Group
Melbourne , VIC
06.2008 - 07.2019
- Managed regional sales teams to improve performance and engagement metrics.
- Developed and executed sales strategies, increasing market share in assigned territory.
- Conducted comprehensive market analyses to guide strategic decision-making.
- Conducted weekly one-on-one meetings with representatives to resolve issues and deliver targeted training.
- Facilitated product knowledge training sessions for sales representatives to enhance sales effectiveness.
Business Development Manager
KAO Australia
Melbourne, VIC
07.2004 - 06.2015
- Managed client relationships to enhance satisfaction and improve retention rates.
- Presented product offerings to prospective clients, using engaging formats to capture interest.
- Aligned initiatives with organizational goals through collaboration with cross-functional teams.
- Facilitated training sessions for team members on business development best practices to strengthen team capabilities.
Business Owner
Ebony & Ivory Espresso bar
Geelong, VIC
01.2003 - 07.2004
- Oversaw daily operations of bustling espresso bar to ensure seamless service delivery and customer satisfaction.
- Developed seasonal menus showcasing unique coffee blends and curated food pairings.
- Maintained clean, inviting café environment to enhance customer experience and satisfaction.
- Organized local events and partnerships to promote community engagement within café space.
- Provided guidance and oversight for daily business operations.
Senior Claims Consultant
CGU/VACC
Melbourne, VIC
02.2000 - 01.2003
- Negotiated settlements between clients and insurance providers, facilitating resolution of disputes and enhancing client satisfaction.
- Developed strategies that reduced claims processing time while ensuring accuracy.
- Evaluated complex claims for compliance with policy guidelines.
- Reviewed claim files for accuracy and completeness, ensuring compliance with policy guidelines and minimizing errors.
- Addressed escalated inquiries regarding denied or delayed payments, providing timely resolutions and improving client trust.
Education
Hospitality Management
William Angliss College
Melbourne, VIC10-1993
Skills
- Sales strategy and market analysis
- Customer engagement and relationship management
- Performance coaching and development
- Problem solving
- Conflict resolution
- Time management
- Effective communication
Certification
RSA
Timeline
Sales Agent
Hairjamm Pty Ltd
09.2024 - Current
Sales Manager
Westcoast Hair & Beauty Supplies
01.2023 - 05.2024
Supervisor
Geelong Cats
05.2022 - Current
Regional Sales Manager
Muk Haircare
10.2019 - 12.2022
State Sales Manager
365 Salon Group
06.2008 - 07.2019
Business Development Manager
KAO Australia
07.2004 - 06.2015
Business Owner
Ebony & Ivory Espresso bar
01.2003 - 07.2004
Senior Claims Consultant
CGU/VACC
02.2000 - 01.2003
Hospitality Management
William Angliss College