Alfred John Christopher Paul Arokaim
Werribee,Australia
Summary
Experienced IT professional with 7+ years of hands-on experience in Technical Support Officer and Systems Administration, complemented by a Masters degree in Business Management and Information Systems. Throughout my career, I've successfully managed various aspects of IT operations, including project management, incident response, and procurement processes. I've demonstrated proficiency in implementing new software and hardware solutions, ensuring smooth transitions and optimal functionality. Additionally, my proactive approach to identifying and resolving recurring issues has resulted in improved operational efficiency and stakeholder satisfaction. With a deep understanding of Mercy Health Home Care Services IT infrastructure and applications, I am eager to apply my skills and contribute as a dedicated team player in the role of Regional Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Officer
Mercy Health
Richmond , Melbourne
2019.04 - Current
- Stakeholder Relations and Presentation Skills: Proficient in maintaining positive relationships with clients and internal/external stakeholders, utilizing strong communication and presentation skills to ensure effective collaboration and understanding.
- User Support and Solution Implementation: Skilled in understanding end user needs through site visits, providing support for new releases, and implementing permanent solutions to address pain points, with the ability to effectively communicate solutions to diverse audiences.
- System Administration: Experienced in managing, configuring, and administrating Configuration Manager, Active Directory, and Microsoft Exchange to ensure smooth system operations, while effectively presenting technical information to non-technical stakeholders.
- Hardware and Software Management: Capable of assisting end users with purchasing decisions, performing installation and configuration of software, servers, desktops, laptops, phones, printers, and other devices, with the ability to present complex technical concepts in a clear and understandable manner.
- Training, Documentation, and Presentation Delivery: Proficient in delivering user training sessions, documenting procedures, and sharing in-depth knowledge to facilitate user understanding and adoption of new technologies, utilizing engaging presentation techniques to enhance learning experiences.
Systems Administrator
IBM India
Chennai , Tamil Nadu
2014.09 - 2017.01
- Server Administration: Proficient in Windows Server Administration (Windows 2000, 2003, 2008, 2012R2, 2016) and VMware Administration, including server hardware planning and implementation.
- Virtualization Management: Experienced in troubleshooting, maintenance, and migration of virtual machines using ESX/ESXi servers. Skilled in tasks such as cloning, snapshots, template creation, and deploying virtual machines.
- Networking and Security: Competent in network configuration on ESX servers, including NIC teaming and VLAN configuration. Experienced in providing secure file and print server access, and monitoring for security breaches.
- Performance Optimization: Proficient in resolving blue screen/memory dump issues using MS Windows Debugger tool. Skilled in configuring resource pools, alerts, alarms, and implementing fault tolerance measures.
- Patch Management and Monitoring: Experienced in patch management using Update Manager for ESX servers. Capable of remotely monitoring server performance metrics such as CPU utilization, file system, memory, and network activity.
Education
Masters of Business Information Management and Systems -
Latrobe University
12.2018
Bachelor of Electronics and Communication Engineering -
Panimalar Engineering College
03.2014
Skills
- Windows Server
- JSON and SQL
- R Studio and Power BI
- System Administration
- Software troubleshooting
- Incident Management
- Interpersonal and Leadership skills
- Excellent communication and presentation skills
- Proficient in Microsoft office suite
- Customer Success Management
- Training and mentoring
References
- Devi Sanju, Software Engineer, Sportsbet, +61 (0) 473 114 853, devi.sanju@sportsbet.com.au
- Samuel D'monte, Manager, Mercy Health, +61 (0) 438 839 053, S.DMonte@mercy.com.au
Hobbies and Interests
- Playing sports: I'm passionate about cricket and proudly earned several trophies while playing for my university team.
- Fitness: I prioritize staying active and regularly hit the gym to maintain my physical health.
- Driving: I find joy in hitting the road, whether for leisure or exploration.
Languages
English
Full Professional
Tamil
Native/ Bilingual
Certification
- Udemy Certification, 08/2022, 08/2022, Business Analysis Fundamentals
- ITIL Certification, 08/2019, 08/2019, Logi Train, North Melbourne, Victoria
- Professional Year Program, 02/2019, 12/2019, Performance Education, Flinders Lane, Melbourne
- SAP MM, 03/2015, 06/2015, Xeon Solutions, Chormpet, Chennai, Tamil Nadu, India
Accomplishments
- Received multiple appreciations from Home Care Workers, Aged Care Staff, and Service Managers for providing patient and extensive support in addressing their queries.
Affiliations
- Collaborated with the Service Desk team, managing high-pressure call volumes with dedication and resilience.
- Participated in on-call rotations, providing timely support to sites during after-hours.
- Demonstrated commitment by visiting essential sites during the COVID pandemic to offer hands-on support.
Timeline
Technical Support Officer
Mercy Health
2019.04 - Current
Systems Administrator
IBM India
2014.09 - 2017.01
Masters of Business Information Management and Systems -
Latrobe University
Bachelor of Electronics and Communication Engineering -
Panimalar Engineering College
- Udemy Certification, 08/2022, 08/2022, Business Analysis Fundamentals
- ITIL Certification, 08/2019, 08/2019, Logi Train, North Melbourne, Victoria
- Professional Year Program, 02/2019, 12/2019, Performance Education, Flinders Lane, Melbourne
- SAP MM, 03/2015, 06/2015, Xeon Solutions, Chormpet, Chennai, Tamil Nadu, India
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