Alfredo La Barbera
Altona,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Duty Manager
Coles Supermarket
11.2010 - Current
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Night Business Manager
Big W
05.2005 - 10.2010
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Night Shift Filler
Big W
05.2004 - 05.2005
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Stocked shelves to match planogram images and instructions.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
No Degree - Completed VCE
Altona Secondary College
Altona, VIC11.2004
Skills
- Quality Assurance
- Customer service focus
- Training and mentoring
- Decision-Making
- Customer Service
- Cash Management
- Teamwork and Collaboration
- Task Delegation
Hobbies
- Spending as much time as i can with my young family. I have 3 children 9 yr 5 yr & 1yr old
- Like to play tennis
- Weight Lifting
- Watching AFL
Timeline
Duty Manager
Coles Supermarket
11.2010 - Current
Night Business Manager
Big W
05.2005 - 10.2010
Night Shift Filler
Big W
05.2004 - 05.2005
No Degree - Completed VCE
Altona Secondary College
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