Alfred Titto Tom

Promoted to lead regional engineering, critical infrastructure operations, and technical governance across Cisco's ANZ and ASEAN portfolio (21 sites across 8 countries), ensuring high availability, operational resilience, regulatory compliance, and business continuity for mission-critical facilities supporting enterprise technology operations.

• Lead engineering operations supporting data centers, specialty labs, and corporate workplaces.
• Govern critical infrastructure including electrical distribution, UPS, generators, HVAC, BMS, fire protection, and technology systems.
• Serve as the senior escalation point for critical incidents, technical failures, and infrastructure risks, leading incident response, root cause analysis, and corrective action programs.
• Drive asset lifecycle planning, reliability programs, and infrastructure investment strategies.
• Develop engineering standards, governance frameworks, and compliance programs across the region.
• Manage engineering service providers, consultants, and multimillion-dollar operating and capital budgets.
• Developed regional engineering governance and critical operations standards with APJC and Global Engineering leadership.
• Standardized engineering practices across 21 sites, improving compliance, consistency, and operational resilience.
• Implemented regional KPI reporting and performance dashboards for executive leadership.
• Established contractor governance frameworks that improved vendor performance and SLA compliance.
• Led strategic infrastructure planning to support portfolio growth and long-term asset sustainability.
• Received multiple APJC and Global recognition awards for operational excellence and best practices.

Managed the operations, maintenance, reliability, and infrastructure lifecycle of Cisco's mission-critical data center (Tier 3) and lab facilities, supporting a 2MW critical environment and a diverse portfolio of engineering, testing, and business operations

• Led critical facilities operations, maintenance, and reliability programs.
• Managed multimillion-dollar CAPEX/OPEX investments, infrastructure upgrades, and lifecycle replacement programs.
• Directed consultant engagement, procurement activities, and technical project delivery.
• Planned and executed complex electrical shutdowns, LV switchgear maintenance, and power distribution upgrades.
• Established operational and safety standards for highly specialized engineering lab.
• Developed a 5-year AUD $12M CAPEX roadmap for a 26-year-old critical facility.
• Delivered major lab upgrades, infrastructure modernization projects, and office fit-outs with zero critical business disruption.
• Conducted technical assessments and business case analysis for data center colocation migration opportunities.
• Recreated missing as-built drawings and engineering documentation through reverse engineering, establishing accurate asset records for future operations and capital planning.
• Implemented a consolidated MEP and fire systems maintenance model, improving contractor performance and governance.
• Resolved legacy infrastructure design issues, improving facility reliability and operational resilience.

Internal transfer from JLL Singapore to JLL Australia following the grant of Australian Permanent Residency, recognizing strong performance and leadership capability.

Managed facilities operations across five Morgan Stanley sites nationally, supporting mission-critical banking environments including trading floors, data center, comms rooms, multimedia platforms, and corporate
workplaces. Acted as the primary tenant representative, partnering with landlords, base building teams, and business stakeholders to ensure operational resilience, compliance, and exceptional client experience

• Managed critical infrastructure including HVAC, UPS, STS, BMS, fire protection, and electrical systems.
• Delivered major workplace projects, infrastructure upgrades, and resilience improvements.
• Improved operational performance through reporting and maintenance governance initiatives.
• Delivered energy optimization programs that reduced operating costs and facility energy consumption.
• Successfully managed site decommissioning, fit-outs, BMS migration activities, and resilience improvement projects.

As a Site Manager/Lead for the Raytheon Technologies (RTX) account, managed a 600,000+ sq ft aerospace manufacturing and engineering campus (Collins Aerospace) comprising three buildings and multiple
tenants. Reported to the Regional Account Director and led a multidisciplinary facilities team, overseeing site operations, engineering
services, compliance, vendor management, financial performance, and capital planning.

• Led engineering and facilities operations for a complex aerospace MRO environment.
• Managed a 5-year CAPEX plan valued at approximately $5M.
• Increased client satisfaction score from 4.0 to 6.25 within three quarters.
• Delivered multiple major MEP projects, including cleanroom retrofits, crane upgrades, air compressor replacements, and fire system integration.
• Improved operational efficiency through data-driven reporting and performance tracking initiatives.
• Delivered energy reduction and cost optimization programs that improved profitability and sustainability outcomes across the campus.

Supported manufacturing and facilities operations within one of APAC's largest semiconductor fabrication facilities, maintaining highly critical production and utility systems supporting Class-100 cleanroom environments and 24/7 manufacturing operations.

• Maintained critical manufacturing and utility systems supporting Class-100 cleanroom operations.
• Increased machine availability to 95% through reliability and maintenance improvements.
• Reduced production downtime by 250+ hours annually.
• Improved production efficiency by 35% through Lean Six Sigma and root-cause analysis initiatives.
• Recognized as Best-in-Class Preventive Maintenance Champion.

• Continuing to the internship project, Installed pressure sensors on 170 diffusion furnace tools, enabling monitoring of loading area pressure.
• Conducted reactive and preventive maintenance on diffusion tools for oxidation, nitridation, and poly processes to ensure operational reliability.
• Executed preventive and corrective maintenance activities to maintain compliance with g2g standards.
• Reviewed SPC charts and monitored all qualified production processes using statistical tools.
• Contributed expertise at a leading semiconductor manufacturing facility in the APAC region.

• Gained hands-on experience with AMAT and TEL semiconductor tools for oxidation, nitridation, and poly processes.
• Assisted engineers and tool owners in preventive and reactive maintenance, troubleshooting issues, and data collection for analysis.
• Established external sensor for monitoring loading area pressure of furnace tool during processes and idle time.