Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alganesh Kidanemariam

Summary

Talented Support Worker focused on improving client lives through high-quality support. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

13
13
years of professional experience

Work History

Driver

Uber
01.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Support Worker

Five River Care
02.2023 - 12.2023
  • Promoting client’s independence through development of goals and engaging activities that build skills, and strength
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Implemented community outreach programs to promote mental health awareness.

Retail Sales Assistant

H&M
07.2018 - 11.2021
  • Optimized store displays through regular audits and strategic product placement, leading to increase in customer engagement and improvement in overall store aesthetics.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Collaborated with team members to achieve monthly sales targets and objectives.

Support Worker

BrightHouse Aged Care
02.2016 - 07.2018
  • Helping clients with daily task such as, personal hygiene, and mobility support
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Promoted social interaction for isolated seniors through engaging group activities.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
  • Scheduled and accompanied clients to medical appointments.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
  • Conferred with supervisor to discuss patient condition and medical care.

Family Day Care

Self-employment
04.2011 - 12.2015
  • Fostered a nurturing and supportive environment where children felt safe, valued, and encouraged to explore and learn.
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Promoted good behavior with positive reinforcement methods.
  • Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Improved emotional well-being of children through providing consistent support and empathy in various situations.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
  • Facilitated outdoor playtime to promote physical activity while teaching essential coordination skills.
  • Participated in ongoing professional development opportunities to remain current with industry best practices.
  • Worked with children to develop good cognitive, physical and language skills.
  • Developed age-appropriate activities and crafts to engage children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Liaised with parents and guardians to discuss child progress.
  • Provided emotional support and guidance to children during difficult times.
  • Responded to inquiries from parents and guardians.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Implemented daily routines and activities to stimulate and engage children.
  • Logged information regarding naps, feedings, and any medications administered.
  • Assisted in potty training and toilet hygiene.
  • Encouraged children's emotional and social development.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Education

Certificate III - Individual Support

SMP Training Center
01.2023

Certificate III - Children Services

NewForce Institute
12.2013

Skills

  • Microsoft Office
  • Mac OS
  • Outlook
  • Amharic
  • English
  • Professional boundaries
  • Problem-Solving
  • Excellent Communication
  • Time Management
  • Teamwork and Collaboration
  • Multitasking
  • Organizational Skills
  • Active Listening
  • Relationship Building

References

  • Peniel Bekit- Cue & Co,

Phone: 0469 942 070

  • Tigisti Alazar- Five River Care

Email: Mercyforeveryone1@gmail.com

Timeline

Driver

Uber
01.2024 - Current

Support Worker

Five River Care
02.2023 - 12.2023

Retail Sales Assistant

H&M
07.2018 - 11.2021

Support Worker

BrightHouse Aged Care
02.2016 - 07.2018

Family Day Care

Self-employment
04.2011 - 12.2015

Certificate III - Individual Support

SMP Training Center

Certificate III - Children Services

NewForce Institute

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Alganesh Kidanemariam