Algirmaa Batbaatar
Sydney,NSW
Summary
Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Crown Towers Sydney
02.2021 - 08.2024
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Sales Assistant
state department store
Ulaanbaatar, Mongolia
06.2014 - 07.2016
- Processed special orders for out-of-stock items when necessary.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Provided excellent customer service to clients in person and over the phone.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Education
Bachelor of Journalism - Journalism
Mongolia National University of Arts And Culture
Ulaanbaatar, Mongolia 06-2014
Skills
- Staff Scheduling
- Cleaning practices
- Staff evaluations
- Department coordination
- Employee evaluations
- Cleaning and sanitation
- Customer service-focused
- Quality assurance and control
- Performance Improvements
- Customer Service
- Quality Assurance
Languages
English
Professional
Swedish
Elementary
Russian
Limited
Timeline
Housekeeping Supervisor
Crown Towers Sydney
02.2021 - 08.2024
Sales Assistant
state department store
06.2014 - 07.2016
Bachelor of Journalism - Journalism
Mongolia National University of Arts And Culture
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