ALI ABDUL-RAHMAN
Overview
7
7
years of professional experience
Work History
Airline check-in agent/ Gate lead
SWISSPORT
Sydney, Australia
06.2022 - Current
- Company Overview: (JETSTAR – AIR CALIN) - Airline check-in agent/ Gate lead across two different airlines
- Directly engaging with 3000+ passengers daily in person on behalf of the organisation to increase customer satisfaction
- Check-in passengers along with boarding using the systems GO NOW and AMADEUS
- Providing outstanding customer service, successfully developing trust with passengers
- Assisted with wheelchair passengers who require medical assistance as well as documentation sighting and approving
- Leading the gate by guiding staff in completing specific tasks, whilst making PA announcements
- Multitasking between talking to captains, radios, passengers, and gate staff while increasing the ON TIME PERFORMANCE rate
- Bridge operator able to attach an aerobridge to an A320, A321, A330, B787, as well as door signed
- Able to multitask and react promptly and skilfully to arising problems whilst working a fast-paced environment
- Ability to work well in a team and delivering a confident and optimistic attitude to the workplace
- (JETSTAR – AIR CALIN) - Airline check-in agent/ Gate lead across two different airlines
Liaison Officer
HISTOPATH
08.2021 - 06.2022
- Presenting as the company’s first point of contact by interacting with over 5000 travellers daily to exceed customer expectations and support
- Effectively collaborating with multiple airlines by directly requesting an expedition of COVID-19 tests and delivering traveller result reports to allow passengers to board with ease
- Successfully assisting passengers with their enquiries through effective communication to establish clientele rapport and confidence in a confident and empathetic method
- Maintaining clientele and customer confidentiality when managing highly sensitive information
Traffic Control
ALPHA TRAFFIC
07.2021 - 06.2022
- Efficiently controlling large masses of individuals seeking COVID-19 tests during highly pressured environments due to COVID-19 outbreaks
- Directly assisting patients in filling out their required documentation in a calm, patient manner
CHOICE ALUMINIUM PTY LTD.
01.2018 - 07.2021
- Primarily prepared, complied and sorted documents for data entry
- Liable to review all data for errors and report any unusual findings to management
- Productively compiled and verified the accuracy of client information
- Profitably generated weekly and monthly reports regarding sales information or areas to be improved upon
BRONZE & SILVER GLASS PTY LTD.
03.2019 - 12.2020
- Essentially assisted my employer through the management of day-to-day operations such as organising important discussions, onboarding new employees, and drafting correspondences
- Ensured meetings were effectively organised through high communication and correspondence
Skills
- Airline reservation systems
- Passenger assistance
- Stress tolerance
- Airport security regulations
- Complaint handling
- Information assistance
- Mathematical calculations
Languages
Arabic
Professional Working
Timeline
Airline check-in agent/ Gate lead
SWISSPORT
06.2022 - Current
Liaison Officer
HISTOPATH
08.2021 - 06.2022
Traffic Control
ALPHA TRAFFIC
07.2021 - 06.2022
BRONZE & SILVER GLASS PTY LTD.
03.2019 - 12.2020
CHOICE ALUMINIUM PTY LTD.
01.2018 - 07.2021