ALI ABDUL
Dallas,Australia
Summary
Seeking a position in an organization committed to exceptional training and career development, contributing positively to client satisfaction. Strong dedication to delivering outstanding customer service and driving business growth. Proven ability to exceed customer expectations through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Casual School Bus Driver
Kastoria Bus Lines
01.2023 - Current
- Ensured safe, timely transportation of students to designated pickup and drop-off points.
- Transported students safely to school daily while maintaining punctuality.
- Liaised with parents and teachers to cultivate professional relationships.
- Collaborated with bus assistants to secure children with seat belts for safety.
- Checked in students, maintaining accurate attendance and absence records for schools.
- Communicated road conditions and feedback to management to enhance operational efficiency.
- Conducted mandatory bus inspections, reported issues, and followed all safety procedures.
Shuttle Bus Driver and Customer Service officer
A1 Airport Parking
, VIC
01.2018 - 01.2020
- Assisted customers upon entry by handling luggage and addressing inquiries.
- Managed service desk operations, registering customer details and processing payments accurately.
- Coordinated driver allocations for shuttle transport to Melbourne Airport.
- Facilitated customer transport via shuttle bus to Melbourne Airport and back.
- Promoted add-on services like full car wash and polish, aiding in achieving sales goals.
- Answered phone inquiries, informing customers about pick-up times and relevant updates.
- Organized customer bookings, ensuring proper documentation and reservation allocation.
- Worked with team to improve overall service delivery and operational communication.
Community Guide
AMES Migration and Settlement Services
, VIC
01.2017 - 01.2018
- Accompanied clients to appointments with essential service providers, including Centrelink and Medicare.
- Provided practical support during financial and medical appointments, ensuring clients remained informed and confident.
- Guided clients in using public transport, enhancing independence through Myki card management.
- Delivered local area orientation to familiarize clients with key locations and community resources.
- Facilitated interpretation assistance to help clients understand forms and procedures during appointments.
- Maintained records of appointments and services accessed to support continuity of care.
- Collaborated with case managers to report on client progress and identify further support needs.
Assistant Manager
Red Rooster
, VIC
01.2011 - 01.2016
- Managed staff and shifts, ensuring all operations were run as effectively and efficiently as possible.
- Trained and retrained staff in customer service focus, teamwork and achieving KPIs.
- Resolved customer queries and orders in a professional manner.
- Conducted weekly stocktaking and banking, order processing, and invoice input.
- Supply ordering, ensuring quantities meet demand, with no shortages.
- Ensured the health and safety of the store, equipment maintenance.
- Accomplishments:
- Achieved higher sales and mystery shopper results, by working with staff on promotions & quality customer service practices.
- Contributed to better store performance and KPI achievement, by training re-training staff in policies and procedures.
Education
Bachelor of Business -
Victoria University
Footscray Park CampusVictorian Certificate of Education -
Valid National Police Check -
Skills
- Customer relationship management
- Operational communication
- Service delivery improvement
- Time management
- Professionalism
- Safety-focused
References
References available upon request.
Timeline
Casual School Bus Driver
Kastoria Bus Lines
01.2023 - Current
Shuttle Bus Driver and Customer Service officer
A1 Airport Parking
01.2018 - 01.2020
Community Guide
AMES Migration and Settlement Services
01.2017 - 01.2018
Assistant Manager
Red Rooster
01.2011 - 01.2016
Bachelor of Business -
Victoria University
Victorian Certificate of Education -
Valid National Police Check -
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